Global Hospitality Ambassador

3 weeks ago


Pittsburgh, Pennsylvania, United States Rivers Casino Full time
Job Title: Global Hospitality Ambassador

Salary Range: $60,000 - $80,000 per year

Rivers Casino Pittsburgh is seeking a highly skilled and customer-oriented Bi-Lingual Casino Host fluent in both Mandarin or Vietnamese and English. As a Global Hospitality Ambassador, you will be responsible for providing exceptional service to our clientele, ensuring their satisfaction and loyalty.

Responsibilities:

  • Provide comprehensive assistance to the Player's Club, with full comp authority.
  • Exercise sound judgment in decision-making, adhering to established comp and expense guidelines.
  • Coordinate reservations for comps, special events, promotions, and other Casino Marketing requests.
  • Manage and resolve customer requests and issues promptly on the casino floor.
  • Maintain a presence across the casino floor, including High Limit Rooms, Player's Club, Slot Floor, and Pits.
  • Respond to all phone calls in a timely manner and complete telemarketing assignments efficiently.
  • Anticipate and meet the needs of guests, including arrangements for Food & Beverage, special events, transportation, and accommodations.
  • Uphold the highest levels of integrity and honesty, complying with all applicable rules, regulations, laws, and company policies.
  • Identify opportunities for increased efficiency and improved products or services.

Qualifications:

  • Three to five years of casino experience preferred.
  • Bachelor's degree preferred.
  • Must be fluent in Mandarin or Vietnamese and English.
  • Exceptional interpersonal communication skills (verbal and written).
  • Ability to handle multiple tasks and prioritize effectively.
  • Experience in timely problem-solving and the ability to adapt to changes.
  • Ability to work in a high-pressure, fast-paced casino environment.
  • Willingness to work in casino-related environmental conditions, including secondhand smoke and noise.

Certifications:

  • Must be able to obtain a Pennsylvania Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license.


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