Global Hospitality Ambassador
3 weeks ago
Salary Range: $60,000 - $80,000 per year
Rivers Casino Pittsburgh is seeking a highly skilled and customer-oriented Bi-Lingual Casino Host fluent in both Mandarin or Vietnamese and English. As a Global Hospitality Ambassador, you will be responsible for providing exceptional service to our clientele, ensuring their satisfaction and loyalty.
Responsibilities:
- Provide comprehensive assistance to the Player's Club, with full comp authority.
- Exercise sound judgment in decision-making, adhering to established comp and expense guidelines.
- Coordinate reservations for comps, special events, promotions, and other Casino Marketing requests.
- Manage and resolve customer requests and issues promptly on the casino floor.
- Maintain a presence across the casino floor, including High Limit Rooms, Player's Club, Slot Floor, and Pits.
- Respond to all phone calls in a timely manner and complete telemarketing assignments efficiently.
- Anticipate and meet the needs of guests, including arrangements for Food & Beverage, special events, transportation, and accommodations.
- Uphold the highest levels of integrity and honesty, complying with all applicable rules, regulations, laws, and company policies.
- Identify opportunities for increased efficiency and improved products or services.
Qualifications:
- Three to five years of casino experience preferred.
- Bachelor's degree preferred.
- Must be fluent in Mandarin or Vietnamese and English.
- Exceptional interpersonal communication skills (verbal and written).
- Ability to handle multiple tasks and prioritize effectively.
- Experience in timely problem-solving and the ability to adapt to changes.
- Ability to work in a high-pressure, fast-paced casino environment.
- Willingness to work in casino-related environmental conditions, including secondhand smoke and noise.
Certifications:
- Must be able to obtain a Pennsylvania Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license.
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