Call Center Team Lead
5 days ago
Rivers Casino
The ideal candidate will oversee the day-to-day operations of our call center, ensuring that all guests receive exceptional service and support. Estimated salary is $60,000 - $80,000 per year.
About the Role:
- We are seeking a highly motivated individual to lead our call center team and drive customer satisfaction.
- Your primary focus will be on coaching and developing team members to ensure they have the necessary skills to handle challenging customer interactions effectively.
- You will also be responsible for interviewing, hiring, training, and providing performance feedback to team members.
- Ongoing quality assurance and analysis of call center data will help you identify trends and opportunities for improvement.
- You will work closely with other departments to optimize the guest experience and promote Rivers Casino brand-specific marketing programs.
- Maintaining accurate property information and operating property management systems will be essential to your success in this role.
Qualifications:
- A high school diploma or equivalent is required.
- Two to five years of experience in a hotel, call center, or related field is preferred.
- Supervisory experience (two to five years) is also preferred.
- Excellent communication and interpersonal skills are essential for success in this role.
- Proficiency in property management systems and standard office applications is required.
Physical Requirements:
- Prolonged periods of standing, walking, and sitting.
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