Call Center Manager at Rivers Casino

2 days ago


Pittsburgh, Pennsylvania, United States Rivers Casino Full time
Job Title: Call Center Manager at Rivers Casino

We are seeking an experienced Call Center Manager to lead our team at Rivers Casino. As a key leader, you will be responsible for overseeing operations to maintain superior guest satisfaction, quality service, and safety standards while fostering a positive and professional work environment.

You will coach call center staff to handle challenging customer service issues effectively, counsel, develop, and manage team members in accordance with company policies and procedures, and ensure daily staffing levels are appropriate to meet operational needs.

Key Responsibilities:

  • Coach call center staff to handle challenging customer service issues effectively.
  • Counsel, develop, and manage team members in accordance with company policies and procedures.
  • Interview, hire, train, and provide performance feedback to team members.
  • Oversee and maintain updated property information for team use.

Requirements:

  • High school diploma or equivalent required.
  • 2-5 years of experience in a hotel, call center, or related field preferred.
  • Supervisory experience (2-5 years) preferred.
  • Ability to communicate effectively in English with team members and guests.
  • Outstanding interpersonal communication skills (verbal and written).

Estimated Salary: $65,000 - $85,000 per year



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