Cultural Liaison for Luxury Entertainment
7 days ago
Compensation: $70,000 - $90,000 per year
Rivers Casino Pittsburgh is looking for a skilled and culturally sensitive Bi-Lingual Casino Host fluent in both Mandarin or Vietnamese and English. As a Cultural Liaison for Luxury Entertainment, you will provide exceptional service to our clients, ensuring their satisfaction and loyalty.
Main Responsibilities:
- Provide comprehensive support to the Player's Club, with full authority to grant complimentary items.
- Exercise sound judgment in decision-making, adhering to established comp and expense guidelines.
- Coordinate reservations for comps, special events, promotions, and other Casino Marketing requests.
- Manage and resolve customer requests and issues promptly on the casino floor.
- Maintain a presence across the casino floor, including High Limit Rooms, Player's Club, Slot Floor, and Pits.
- Respond to all phone calls in a timely manner and complete telemarketing assignments efficiently.
- Anticipate and meet the needs of guests, including arrangements for Food & Beverage, special events, transportation, and accommodations.
- Ensure the highest levels of integrity and honesty, complying with all applicable rules, regulations, laws, and company policies.
- Identify opportunities for increased efficiency and improved products or services.
Requirements:
- Three to five years of casino experience is preferred.
- A Bachelor's degree is preferred.
- Must be fluent in Mandarin or Vietnamese and English.
- Exceptional interpersonal communication skills (verbal and written) are essential.
- Ability to handle multiple tasks and prioritize effectively.
- Experience in timely problem-solving and the ability to adapt to changes.
- Ability to work in a high-pressure, fast-paced casino environment.
- Willingness to work in casino-related environmental conditions, including secondhand smoke and noise.
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