Customer Service Ambassador

3 days ago


Pittsburgh, Pennsylvania, United States Rivers Casino Full time
Job Description:

Rivers Casino is seeking a skilled Customer Service Ambassador to join our dynamic call center team. As a key point of contact for our guests, you will be responsible for handling incoming and outgoing calls, reservations, inquiries, and promoting our casino offerings.

Key Responsibilities:

  • Utilize various systems to efficiently manage incoming and outgoing calls and provide accurate information.
  • Operate the switchboard phone system, ensuring prompt and courteous handling of all calls.
  • Screen and transfer calls to appropriate departments, ensuring effective communication and routing.
  • Proactively gather guest information for follow-up, contributing to our outbound calling program.
  • Maintain and update the phone directory and tree, ensuring accurate and up-to-date information for seamless communication.
  • Assist with reservations, upselling where possible, and providing accurate information about our promotions and packages.
  • Communicate effectively and respectfully with customers through various channels, including phone, email, and messaging.
  • Stay informed about the latest casino promotions, social media activity, and digital campaigns to provide accurate information to guests.
  • Handle guest inquiries, complaints, and requests promptly and professionally, escalating when necessary.
  • Maintain confidentiality of guest information and handle sensitive data with discretion.
  • Maintain knowledge of the casino and hotel amenities, including operational hours and relevant policies.

Estimated Salary: $40,000 - $60,000 per year, depending on experience.

About Us: Rivers Casino is a premier entertainment destination in [location]. We offer a dynamic work environment with opportunities for growth and development.



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