Customer Service Representative

3 weeks ago


Pittsburgh, Pennsylvania, United States Rivers Casino Full time

Rivers Casino is hiring a Customer Service Representative to join our team in Pittsburgh, Pennsylvania. This role offers an estimated salary of $42,000 - $55,000 per year, depending on experience.

Job Description:
  • Main Responsibilities:
  • Deliver exceptional guest service across multiple casino areas, ensuring smooth operations and a positive experience for valued guests.
  • Manage Rush Rewards Club cards and promotions, handling monetary transactions and addressing guest inquiries and concerns.
Requirements:
  • Key Qualifications:
  • Exceptional interpersonal communication skills in English, both verbal and written, to effectively engage with guests and team members.
  • Flexibility to work various shifts, including holidays, and the ability to handle the stress associated with a fast-paced casino environment.
  • Possess strong numerical aptitude and ability to perform basic arithmetic functions without a calculator.
Certifications:
  • Must be able to obtain a Pennsylvania Gaming License; Rivers Casino will assist in the application process and pays the fee associated with this license.


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