Call Center Representative

5 days ago


Pittsburgh, Pennsylvania, United States Rivers Casino Full time
Job Overview:

We are seeking a highly skilled Call Center Representative to join our Rivers Casino team. As a key member of our call center team, you will be responsible for providing exceptional customer service to our guests.

Key Responsibilities:

  • Provide accurate and timely responses to guest inquiries via phone, email, and messaging.
  • Utilize various systems to efficiently manage incoming and outgoing calls.
  • Screen and transfer calls to appropriate departments, ensuring effective communication and routing.
  • Proactively gather guest information for follow-up, contributing to our outbound calling program.
  • Maintain and update the phone directory and tree, ensuring accurate and up-to-date information for seamless communication.

Qualifications:

  • Previous experience in a high-volume call center preferred.
  • One or more years of hospitality reservations experience is advantageous.
  • Demonstrated ability to provide excellent guest service.
  • Strong multitasking abilities and prioritization skills.
  • Proficiency in communication, both verbal and written, in English.
  • Familiarity with computer systems and software, including Microsoft Office and Google Suite.

Estimated Salary: $45,000 - $65,000 per year, depending on experience.



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