Multilingual Gaming Services Manager

7 days ago


Pittsburgh, Pennsylvania, United States Rivers Casino Full time
Job Title: Multilingual Gaming Services Manager

Estimated Salary: $65,000 - $85,000 per year

Rivers Casino Pittsburgh seeks a skilled and detail-oriented Bi-Lingual Casino Host fluent in both Mandarin or Vietnamese and English. As a Multilingual Gaming Services Manager, you will provide top-notch service to clients, ensuring their satisfaction and loyalty.

Key Responsibilities:

  1. Offer extensive support to the Player's Club, with full authority to grant complimentary items.
  2. Make informed decisions, adhering to established guidelines for compensation and expenses.
  3. Arrange reservations for complimentary offers, special events, promotions, and other marketing initiatives.
  4. Address customer inquiries and resolve issues promptly on the casino floor.
  5. Prominently display your presence across the casino floor, encompassing High Limit Rooms, Player's Club, Slot Floor, and Pits.
  6. Respond to all phone calls in a timely manner and efficiently complete telemarketing assignments.
  7. Proactively meet the needs of guests, arranging for food, beverages, special events, transportation, and accommodations.
  8. Maintain the highest standards of integrity and honesty, adhering to all applicable rules, regulations, laws, and company policies.
  9. Identify opportunities to enhance efficiency and improve products or services.

Required Skills and Qualifications:

  • Three to five years of experience in the casino industry is desirable.
  • A Bachelor's degree is preferred.
  • Fluency in Mandarin or Vietnamese and English is mandatory.
  • Superior interpersonal and written communication skills are essential.
  • The ability to multitask and prioritize effectively is crucial.
  • Timely problem-solving experience and adaptability are necessary.
  • The ability to work in a fast-paced, high-pressure casino environment is essential.
  • Willingness to work in casino-related environments, including secondhand smoke and noise.


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