Multilingual Gaming Services Manager
7 days ago
Estimated Salary: $65,000 - $85,000 per year
Rivers Casino Pittsburgh seeks a skilled and detail-oriented Bi-Lingual Casino Host fluent in both Mandarin or Vietnamese and English. As a Multilingual Gaming Services Manager, you will provide top-notch service to clients, ensuring their satisfaction and loyalty.
Key Responsibilities:
- Offer extensive support to the Player's Club, with full authority to grant complimentary items.
- Make informed decisions, adhering to established guidelines for compensation and expenses.
- Arrange reservations for complimentary offers, special events, promotions, and other marketing initiatives.
- Address customer inquiries and resolve issues promptly on the casino floor.
- Prominently display your presence across the casino floor, encompassing High Limit Rooms, Player's Club, Slot Floor, and Pits.
- Respond to all phone calls in a timely manner and efficiently complete telemarketing assignments.
- Proactively meet the needs of guests, arranging for food, beverages, special events, transportation, and accommodations.
- Maintain the highest standards of integrity and honesty, adhering to all applicable rules, regulations, laws, and company policies.
- Identify opportunities to enhance efficiency and improve products or services.
Required Skills and Qualifications:
- Three to five years of experience in the casino industry is desirable.
- A Bachelor's degree is preferred.
- Fluency in Mandarin or Vietnamese and English is mandatory.
- Superior interpersonal and written communication skills are essential.
- The ability to multitask and prioritize effectively is crucial.
- Timely problem-solving experience and adaptability are necessary.
- The ability to work in a fast-paced, high-pressure casino environment is essential.
- Willingness to work in casino-related environments, including secondhand smoke and noise.
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