Assistant Front Office Manager

4 weeks ago

Linthicum Heights, Maryland, United States Westin Baltimore Full time

About Us:
Welcome to the Westin Baltimore Washington Airport, where we offer a serene escape with easy access to the bustling cities' attractions. At HEI, we believe that our success begins and ends with our people. We are proud to foster a culture that is centered around our employees, recognizing that they are our most valuable asset. Our team is dedicated to providing exceptional service and creating memorable experiences for every guest. We are committed to fostering a diverse and inclusive workplace where every team member is valued and empowered to reach their full potential.

Our hotel is a supportive and inclusive community that values your unique talents and perspectives. We are committed to providing our employees with the resources, training, and opportunities they need to thrive and grow in their careers. Our dedication to our employees extends beyond the workplace. We offer a range of benefits and programs to support our employees' well-being, both personally and professionally, including paid parental leave, emergency childcare and adult care discounts, and wellness initiatives focusing on mental health awareness.

We are passionate about hospitality and making a positive impact on our guests and community. Your contributions are valued, your voice is heard, and your success is our top priority.

We are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization.

We value U.S. military experience and invite all qualified military candidates to apply.

Job Summary:
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Responsibilities:

  • Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
  • Implement company and franchise programs.
  • Prepare forecasts and reports and assist in the development of the Rooms Division budget.
  • Monitor and maintain the front office systems and equipment to ensure their optimum performance.
  • Track guest satisfaction surveys and maximize usage of the guest response tracking system.
  • Provide training for entry-level associates and supervisors.
  • Develop and implement controls for expense management.
  • Utilize labor management tools to schedule and control labor costs.
  • Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.
  • Communicate both verbally and in writing to provide clear direction to staff.
  • Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
  • Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.
  • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
  • Maintain all front desk related equipment and a par stock of supplies.
  • Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow, and associate performance to ensure high levels of customer satisfaction and quality.
  • Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Comply with attendance rules and be available to work on a regular basis.
  • Perform any other job-related duties as assigned.

Qualifications:
  • Minimum 1 year of front desk experience.
  • High School diploma or equivalent required.
  • Hotel experience preferred.
  • Proficient with PMS system and computer literacy a must.
  • Advanced knowledge of brands reward program.
  • Able to handle cash and credit transactions.
  • Maintain a professional appearance and manner at all times.
  • Communicate well with guests.
  • Must possess thorough knowledge of all front office operations and individual job requirements.
  • Able to effectively deal with internal and external customers, some of whom will require a high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts.
  • Able to manage multiple tasks at all times and have excellent organizational skills.
  • General knowledge of local area attractions and transportation.
  • Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation.
  • Able to observe and detect signs of emergency situations.
  • Able to establish and maintain effective working relationships with associates and customers.
  • Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Benefits:
We are committed to providing a comprehensive benefit program that offers you choices for your physical, mental, and financial wellness, creating value in your most important investment - you.

For your physical and mental wellness, we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for you to rejuvenate with time off. We also provide pet insurance through the ASPCA. For your financial wellness, we provide a wide array of coverage, including Supplemental, Spousal, and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing us as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

  • Front Desk Representative

    4 weeks ago

    Linthicum Heights, Maryland, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at SpringHill Suites Baltimore BWI Airport. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and managing front office operations.Key ResponsibilitiesProvide warm and welcoming...

  • Front Desk Agent

    3 weeks ago

    Linthicum Heights, Maryland, United States Embassy Suites Baltimore BWI Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites Baltimore BWI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.ResponsibilitiesGuest Service: Greet and...

  • Front Desk Representative

    2 months ago

    Linthicum Heights, Maryland, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at SpringHill Suites Baltimore BWI Airport. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing front office operations, and ensuring a seamless stay for our guests.Key ResponsibilitiesDeliver outstanding customer...

  • Assistant General Manager

    4 weeks ago

    Linthicum Heights, Maryland, United States TPG Hotels Resorts and Marinas Full time

    Assistant General Manager Opportunity at TPG Hotels Resorts and MarinasWe are seeking an experienced Assistant General Manager to join our team at Doubletree BWI. The successful candidate will work closely with our General Manager to drive daily operations and lead the upcoming renovations over the next two years.Key Responsibilities:Lead Front Office...

  • Front Desk Representative

    4 weeks ago

    Linthicum Heights, Maryland, United States TPG Hotels Resorts and Marinas Full time

    Job OverviewThe Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.Key ResponsibilitiesGreeting and Check-In: Welcome guests, clients, or customers in a...

  • Front Desk Agent

    4 weeks ago

    Linthicum Heights, Maryland, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and handling various front office duties. Your primary responsibilities will include:Registering guests and handling check-ins and check-outsProviding information about hotel services, facilities, and local...

  • Front Desk Associate

    4 weeks ago

    Linthicum Heights, Maryland, United States Westin Baltimore Full time

    About Us: Welcome to the Westin Baltimore, where we strive to provide exceptional service and create memorable experiences for every guest. Our team is dedicated to fostering a culture that values diversity and inclusion, recognizing that our employees are our most valuable asset. We offer a range of benefits and programs to support our employees'...

  • Hotel Operations Manager

    4 weeks ago

    Linthicum Heights, Maryland, United States TPG Hotels Resorts and Marinas Full time

    The Assistant General Manager will play a key role in the daily operations of our hotel, working closely with the General Manager to ensure seamless execution of our business strategies.Key responsibilities will include:Front Office OperationsHousekeepingF&BHuman Resource functionsThe General Manager will provide guidance and support to the AGM, helping them...

  • Front Desk Representative

    4 weeks ago

    Linthicum Heights, Maryland, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Springhill Suites BWI Airport. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key ResponsibilitiesCheck guests in and out of the hotel, ensuring accuracy and...

  • Front Desk Associate

    4 weeks ago

    Linthicum Heights, Maryland, United States Embassy Suites Baltimore BWI Full time

    Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Embassy Suites Baltimore BWI. As a Front Desk Agent, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Guest Service: Greet and welcome guests,...

  • Night Auditor

    4 weeks ago

    Linthicum Heights, Maryland, United States MCR Hotels Full time

    Job SummaryThe Night Auditor is responsible for the preparation and disposition of all Night Audit work at the Homewood Suites by Hilton Baltimore BWI. This role involves front desk operation during the overnight shift, typically from 11pm to 7am. Key responsibilities include registering guests, making reservations, preparing daily reports, balancing...

  • Front Desk Representative

    4 weeks ago

    Linthicum Heights, Maryland, United States Remington Full time

    Job SummaryAs a Front Desk Representative at Remington, you will be responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience. You will be the first point of contact for guests, greeting them warmly and efficiently processing their reservations. Your attention to detail and ability to multitask will be...

  • Hotel Receptionist

    2 months ago

    Linthicum Heights, Maryland, United States Remington Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Springhill Suites BWI Airport. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesGuest ServicesGreet and communicate cordially...

  • Hotel Guest Services Coordinator

    4 weeks ago

    Linthicum Heights, Maryland, United States MITAGS Full time

    Hotel Guest Services RepresentativeAt MITAGS, we're not just another hotel - we're a culture and a closely knit team. We believe in respect for our customers and employees, in openness and honesty, and most importantly, no drama. This is why many of our employees have been on the team for 5, 10, 15 even over 20 years.Why Work with Us?There's no other hotel...

  • Information Systems Security Officer

    4 weeks ago

    Linthicum Heights, Maryland, United States Amentum Full time

    Job Title: Information Systems Security OfficerWe are seeking an experienced Information Systems Security Officer (ISSO) to join our team at Amentum. As an ISSO, you will play a critical role in ensuring the security and integrity of our information systems.Responsibilities:Provide support for the development, implementation, and enforcement of information...

  • Guest Services Representative

    2 months ago

    Linthicum Heights, Maryland, United States Remington Hotels Full time

    Position OverviewKey Responsibilities:Provide a warm welcome and engage with guests, ensuring smooth check-in and check-out processes.Accurately record all charges in a timely manner.Handle monetary transactions, including processing payments and providing change as needed.Possess a comprehensive understanding of Front Office operations and daily financial...

  • Assistant Director

    1 month ago

    Linthicum Heights, Maryland, United States The Goddard School of Linthicum, MD Full time

    Job Title: Assistant DirectorThe Goddard School of Linthicum, MD is seeking a highly motivated and experienced Assistant Director to join our team. As a key member of our leadership team, you will be responsible for managing day-to-day administrative tasks, maintaining accurate student records, and providing assistance to teachers and staff as...

  • Customer Service Representative

    3 weeks ago

    Linthicum Heights, Maryland, United States LHH Full time

    We are seeking a highly motivated and enthusiastic Customer Service Representative to join our front of house team at LHH. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Take orders quickly and efficiently, managing a cash drawer and...

  • Assistant Director

    2 months ago

    Linthicum Heights, Maryland, United States The Goddard School of Linthicum, MD Full time

    Assistant Director Job DescriptionThe Goddard School of Linthicum, MD is seeking a motivated and self-starter Assistant Director to join our team. As a key member of our leadership team, you will be responsible for managing day-to-day administrative tasks, maintaining accurate student records, and providing assistance to teachers and staff.Key...

  • Sales Administrative Assistant

    4 weeks ago

    Linthicum Heights, Maryland, United States TPG Hotels Resorts and Marinas Full time

    Job OverviewAs a Sales Coordinator at TPG Hotels Resorts and Marinas, you will play a vital role in supporting the hotel's sales and marketing efforts. Your primary responsibility will be to assist the sales team in various administrative and operational tasks, ensuring the smooth execution of sales-related processes.Key ResponsibilitiesClient Communication:...