Hotel Guest Services Coordinator
12 hours ago
At MITAGS, we're not just another hotel - we're a culture and a closely knit team. We believe in respect for our customers and employees, in openness and honesty, and most importantly, no drama. This is why many of our employees have been on the team for 5, 10, 15 even over 20 years.
Why Work with Us?There's no other hotel and conference center like the Maritime Conference Center for employee retention, providing a positive workplace experience, and where customers come back again and again. Over 80% of our customer base is repeat business.
Requirements- Pre-block guest rooms based on available floors.
- Assist with sales/upkeep of the retail outlet.
- Deliver VIP Welcome Amenities to guest rooms.
- Check guests in and out and assign proper credentials.
- Check to make sure all financial data, customer information data, and proper forms of payment/posting information is correct.
- Ensure that all relevant information is blogged on the Front Desk Daily Shift Blog in MS Teams.
- Take reservations over the phone.
- Work with off-site hotels during oversell conditions.
- Make certain front desk and front office areas remain neat and tidy.
- Other duties as assigned.
- Minimum 2 years Hotel Front Desk Experience.
- High School Diploma or equivalent.
- Comfortable with Microsoft Office, Hospitality systems and POS systems.
- Ability to lift packages up to 50 pounds. Ability to walk quickly, and for long distances due to size of facility. Assist with guest private functions as directed by OM.
- Strong interpersonal and communication skills to be capable of providing quality service to hotel guests.
- Personable and outgoing, pleasant phone demeanor.
- Excellent customer service skills and ability to connect with guests positively.
- Able to complete fire training and CPR courses.
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