Customer Technical Training Specialist

5 days ago

West Columbia, South Carolina, United States Blanchard Machinery Full time
Job Summary

The Customer Technical Trainer is a key member of the Blanchard Machinery team, responsible for designing, developing, and delivering training programs for customer heavy equipment technicians. This role ensures that all trainees acquire the necessary skills and knowledge to maintain heavy equipment safely and efficiently, adhering to company and industry standards.

Key Responsibilities
  • Training Program Development:
    • Contribute to a positive work environment and promote the vision, mission, and values of Blanchard Machinery.
    • Design and develop comprehensive training programs for customer technicians, including monthly offered courses and dedicated apprenticeship offerings.
    • Update training materials regularly to incorporate new equipment, technologies, and best practices.
  • Training Coordination/Delivery:
    • Develop yearly customer offerings, including dedicated apprenticeships.
    • Coordinate the enrollment of customer technicians using the Learning Management System.
    • Conduct hands-on and classroom training sessions with customer technicians.
    • Provide practical demonstrations on the diagnostics, maintenance, and repair of heavy equipment.
    • Invoice customer training.
    • Enroll and assign training in the Caterpillar Dealer Performance Center.
  • Assessment and Evaluation:
    • Report to customers monthly on the progress of apprentice technicians, including e-learning and in-person class performance.
    • Provide constructive feedback and coaching to trainees to improve their skills.
    • Maintain accurate training records and documentation for all trainees.
    • Prepare and present training reports to management.
  • Safety and Compliance:
    • Ensure all training programs comply with safety regulations and company policies.
    • Promote a culture of safety and continuous improvement.
    • Work closely with customers to identify training needs and gaps for their technicians.
    • Collaborate with equipment manufacturers and vendors to stay updated on new technologies and training methods.
    • Perform other duties as assigned.
Requirements
  • High School Diploma or equivalent required.
  • Associate or Bachelor's degree in a relevant field, such as Mechanical Engineering, Industrial Technology, or a related discipline, preferred.
  • Caterpillar CIAP certification preferred.
  • Minimum of 5 years of experience in maintaining, diagnosing, and repairing Caterpillar heavy equipment.
  • Previous experience in a training or instructional role required.
  • In-depth knowledge of Caterpillar heavy equipment, such as excavators, bulldozers, and loaders.
  • Must possess a valid driver's license with no more than one citation in the previous 36 months.
  • Excellent communication and presentation skills.
  • Ability to design and implement effective training programs.
  • Strong organizational and time management skills.
  • Proficiency in using training software and tools.

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