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Technical Support Specialist
2 months ago
Harsco Rail is a leading provider of technical solutions for the railway industry. We are seeking a highly skilled Technical Support Specialist to join our team.
Key Responsibilities:
- Provide advanced level IT support to our team members, including maintenance of site servers, network equipment, telephony, desktop hardware, and peripherals.
- Install and support desktop hardware and software, ensuring seamless integration with our existing systems.
- Handle escalated issues and conduct advanced troubleshooting to effectively resolve problems.
- Assist with maintaining computer room, site network cabling, and department documentation.
- Monitor site-based server hardware uptime, virus protection, and site-based software updates.
- Maintain site-specific desktop application setup standards and streamline processes to eliminate future problems.
- Troubleshoot and resolve problems encountered in the use of site systems and desktop applications.
- Setup, install, and maintain desktop and laptop hardware/software and peripherals.
- Provide second-level contact for all support issues, maximizing the end-user's experience.
- Prepare cost requests and procure equipment to meet business needs.
- Maintain site hardware/software inventories and assist with the audit of site hardware and software.
- Implement and support backup and disaster recovery solutions.
- Evaluate and escalate issues and concerns to the GTS Team Lead or Global Infrastructure Manager, as appropriate.
- Ensure all technical support-related activities comply with the global Harsco compliance standards and procedures.
Requirements:
- Associate Degree required (or technical certifications) or a minimum two years of related experience.
- Advanced proficiency with Microsoft operating systems and environments required.
- 5+ years of professional experience in two or more IT areas.
- 2+ years of experience in a second-level technical role.
- Experience with SharePoint and Office 365 preferred.
- Must have a customer-focus, service orientation, and professional and courteous manner.
- Knowledge of commonly used concepts, practices, systems, software, hardware, telecommunications, and procedures within IT.
- Proficient in the implementation/maintenance of network/file servers and desktop support.
- Knowledge to upgrade and assess/troubleshoot server and desktop operating systems and desktop application issues.
- Resourceful and innovative in the repair and troubleshooting of systems.
- Demonstrable leadership skills.
- Must display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment.
- Oral and written communication skills to effectively interact with end-users and management to communicate in clear, understandable, and concise terms.
Additional Information:
Harsco Rail is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.
We offer competitive benefits, including health insurance, life insurance, and disability plans, as well as a 401(k) with company matching.
