Customer Service Specialist

2 weeks ago

West Columbia, South Carolina, United States Blanchard Machinery Full time


Customer Service Specialist

Job Overview

The Customer Service Specialist plays a crucial role in informing clients about the comprehensive array of services and advantages offered at our dealership, ultimately driving additional revenue. This position is dedicated to delivering outstanding customer support, maintaining proactive communication, and providing timely updates to clients throughout the service journey.

Blanchard Machinery Company is dedicated to cultivating a high-performance work environment that presents challenging opportunities, inspiring exceptional results. Some of the advantages of being part of our team include:

  • Competitive Compensation.
  • Benefits: Medical, dental, vision, 401K, profit sharing, generous paid time off, and holidays, uniforms, and more.
  • Access to premier CAT training and development programs.
  • A welcoming and supportive workplace culture.
  • Continuous opportunities for learning and exposure to new technologies.
  • Paths for career advancement.
Key Responsibilities
  • Foster a positive workplace atmosphere and uphold the vision, mission, and values of Blanchard Machinery.
  • Execute all job functions safely, promoting and advocating for a secure and healthy work environment.
  • Serve as the primary contact for all retail customer service inquiries. Engage with clients in a friendly, knowledgeable, and professional manner, ensuring consistent, accurate, and timely communication to establish clear service expectations and fulfill commitments.
  • Facilitate the coordination of customer requirements and expectations internally with relevant team members. Generate service tickets and ensure accurate and timely updates in the service management systems to keep all parties informed and aligned on tasks to be performed.
  • Identify customer needs to uncover and secure additional service revenue opportunities. Make suitable recommendations for supplementary services that enhance machine uptime and prolong equipment lifespan.
  • Investigate service history on customer accounts, determine parts and pricing for service orders, and provide a framework for quotes to the relevant supervisor for review and completion.
  • Proactively reach out to clients to share updates on service progress, inspection findings, and any changes to service quotes and expected completion timelines.
  • Set clear expectations for final billing amounts and provide clients with a copy of the invoice for review prior to equipment pickup. Responsible for processing customer payments.
  • Address all customer complaints and concerns, ensuring satisfactory resolutions to enhance customer retention.
  • Contribute to a positive workplace culture and promote the vision, mission, and values of Blanchard Machinery.
  • Complete all job responsibilities safely, advocating for a secure and healthy work environment.
  • Perform other duties as assigned.
Qualifications
  • High school diploma required; an associate or bachelor’s degree in a business-related field is preferred.
  • Experience in the diesel or construction equipment industry is preferred.
  • Ability to collaborate effectively with employees, management, and customers in a positive and professional manner.
  • Capacity to adapt to shifting priorities, meet deadlines, and perform well under pressure.
  • Must possess a customer-focused mindset and the ability to build strong relationships.
  • Excellent interpersonal, written, and verbal communication skills.
  • Strong work ethic and self-motivated; capable of managing multiple tasks and adapting to change.
  • Must maintain a professional and friendly demeanor, quickly establishing rapport with customers both over the phone and in person.
  • Aptitude for quickly learning and navigating new software.
  • Personal commitment to continuous improvement and service excellence.
  • Ability to work independently with minimal supervision.

Working Conditions:

  • The work environment requires the employee to operate both indoors and in non-climate-controlled settings throughout the year.
  • Job responsibilities involve standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting.
  • Visual acuity, reading, writing, and physical presence at the job location are essential for fulfilling job responsibilities.
  • Utilization of computers and other technological tools is necessary to complete job functions.

  • Sales and Customer Service Specialist

    2 weeks ago

    West Columbia, South Carolina, United States SiteOne Landscape Supply Full time

    Position Overview As a Sales and Customer Service Specialist, you will play a crucial role in enhancing the customer journey for both commercial and residential clients. Your primary focus will be to provide exceptional service and support in various areas including: Sales: Engage with customers to understand their needs and offer tailored...

  • Healthcare Reception Specialist

    1 week ago

    Columbia, South Carolina, United States Specialist Office Full time

    Job OverviewThe Healthcare Reception Specialist is responsible for providing exceptional customer service and support within a medical environment. This role involves assisting patients and ensuring a smooth operational flow in the office.Key Qualifications:Proven experience in a healthcare settingExcellent interpersonal and communication skillsAbility to...

  • Automotive Customer Service Specialist

    2 weeks ago

    West Columbia, South Carolina, United States Group 1 Auto Full time

    Join Our Team!About Us: We are a proud member of Group 1 Automotive, a prominent player in the automotive retail and service industry. Our dealership is dedicated to providing exceptional service and we are currently seeking a skilled Automotive Customer Service Specialist to enhance our team.Your Role: As a vital part of our service department, you will...

  • Automotive Customer Service Specialist

    7 days ago

    Columbia, South Carolina, United States Jim Hudson Automotive Group Full time

    Join Our Team as an Automotive Customer Service SpecialistJim Hudson Automotive Group is on the lookout for skilled Automotive Customer Service Specialists to enhance our service department. In this role, you will engage with a variety of esteemed automotive brands, ensuring a top-notch experience for our clients.We are committed to fostering a supportive...

  • Senior Customer Support Specialist

    2 weeks ago

    West Columbia, South Carolina, United States Circle K Stores, Inc. Full time

    Join Our Team as a Senior Customer Support SpecialistCompany: Circle K Stores, Inc.We are seeking a dedicated and experienced Senior Customer Support Specialist to enhance our customer service operations. This role is crucial in ensuring that our customers receive exceptional service and support.Key Responsibilities:Provide leadership and guidance to the...

  • Customer Service Specialist

    2 weeks ago

    West Columbia, South Carolina, United States US Tech Solutions Full time

    Duration: 6+ Months Job Overview: • This is a contract-to-hire position that requires onsite presence only. • Candidates must be local and are required to sign the provided addendum along with their scheduling preferences. • The facility has vending machines available, but no onsite cafeteria. • Business casual attire is mandatory. •...

  • Customer Service Specialist

    1 week ago

    West Columbia, South Carolina, United States US Tech Solutions Full time

    Duration: 6+ Months Job Overview: • This is a contract-to-hire position that requires onsite presence. • Candidates must be local and are required to sign an addendum along with their schedule preferences. • Onsite cafeteria is not available; however, vending machines are provided. • Business casual attire is mandatory. • After training,...

  • Customer Service Specialist

    5 days ago

    Columbia, South Carolina, United States Automaxx of the Carolinas Full time

    Automaxx of the Carolinas is a respected used car dealership in South Carolina seeking a skilled Customer Service Specialist to join our team as a full-time Automotive Service Representative.Why Work with Us?We value and appreciate our employees, offering a competitive salary of $45,000 - $55,000/year, as well as great benefits, including medical, dental,...

  • Customer Service Specialist

    1 week ago

    West Columbia, South Carolina, United States US Tech Solutions Full time

    Duration: 6+ Months Job Overview: • This is a contract-to-hire position, requiring onsite presence only. • Candidates must be local and are required to sign the provided addendum along with their scheduling preferences. • Onsite cafeteria is not available; however, vending machines are accessible. • The dress code is business casual, with no...

  • Customer Service Representative

    3 days ago

    West Columbia, South Carolina, United States Reef Technology Inc. Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Cash Handling Specialist to join our team at Reef Technology Inc. as an Overnight Cashier. As a key member of our operations team, you will be responsible for ensuring seamless customer experiences and efficient cash handling procedures.Key ResponsibilitiesGreet and assist customers in a...

  • Customer Engagement Specialist

    1 week ago

    West Columbia, South Carolina, United States Stivers Hyundai Full time

    Position: Customer Engagement SpecialistCompany: Stivers HyundaiLocation: Columbia, SCOverview:The role of a Customer Engagement Specialist involves a consultative approach to showcasing vehicles tailored to the needs of consumers. This dynamic and rewarding industry requires professionals who possess strong interpersonal skills, an engaging personality, and...

  • Customer Support Specialist II

    2 weeks ago

    West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

    Overview As a Customer Support Specialist II, you will be responsible for delivering timely, precise, and respectful assistance to all customer inquiries. Your role will involve addressing a variety of questions that may not follow standard protocols, requiring a thoughtful approach and adaptability. Key Responsibilities Customer Interaction: Engage...

  • Customer Service Operations Specialist

    5 days ago

    West Columbia, South Carolina, United States Johnson Controls International Full time

    Job Summary:The HVAC Service Support Coordinator will play a critical role in ensuring the smooth operation of our service team. This individual will be responsible for managing daily tasks, coordinating with internal teams, and maintaining accurate records.Key Responsibilities:Task Management: Oversee and manage daily tasks, ensuring timely completion and...

  • Insurance Specialist

    5 days ago

    Columbia, South Carolina, United States MCI, LC Full time

    Job Title: Insurance Specialist - Customer Service RepresentativeJob Type: Full-TimeLocation: RemoteMCI, LC is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted...

  • Bilingual Customer Support Specialist

    2 weeks ago

    West Columbia, South Carolina, United States TEKsystems Full time

    Position Overview:TEKsystems is seeking a Bilingual Customer Service Specialist to support a prominent insurance client in the Colombia region. This role offers the opportunity to work within a leading financial organization that fosters a collaborative and encouraging atmosphere.Key Responsibilities: - Deliver exceptional customer service through incoming...

  • Client Service Specialist

    1 week ago

    West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

    Position OverviewThe Client Service Specialist plays a crucial role in managing the service model for large group accounts. This position is responsible for:Customer Support: Providing exceptional service to clients and their employees, ensuring their needs are met efficiently.Benefits Education: Educating employees about their benefits options and assisting...

  • Customer Service Claims Specialist II

    2 weeks ago

    West Columbia, South Carolina, United States BlueCross BlueShield of South Carolina Full time

    Position OverviewWe are seeking a Customer Service Advocate II to join our team at BlueCross BlueShield of South Carolina. In this position, you will play a crucial role in addressing customer inquiries and providing exceptional service.Key ResponsibilitiesRespond to a variety of customer inquiries, ensuring clarity and satisfaction.Handle non-routine...

  • Customer Service Representative

    2 days ago

    Columbia, South Carolina, United States Parks Motor Sales Inc Full time

    Job OverviewParks Motor Sales Inc is seeking a highly skilled and bilingual Sales Support Specialist to join our team. As a Sales Support Specialist, you will be responsible for providing exceptional customer service and support to our Spanish-speaking customers.Key Responsibilities:Provide top-notch customer service to Spanish-speaking customersAssist...

  • Customer Claims Support Specialist

    2 weeks ago

    West Columbia, South Carolina, United States US Tech Solutions Full time

    Job Title: Customer Claims Support Specialist Location: Columbia SC 29229 Duration: 6+ Months Job Overview: This position involves a commitment of 40 hours per week, Monday through Friday, with potential Saturday overtime. The role is contract-based, featuring a training period lasting 6-8 weeks, during which the schedule will be from 8:00 AM to...

  • Customer Technical Training Specialist

    2 days ago

    West Columbia, South Carolina, United States Blanchard Machinery Full time

    Job SummaryWe are seeking a highly skilled Customer Technical Training Specialist to join our team at Blanchard Machinery Company. As a key member of our organization, you will be responsible for designing, developing, and delivering comprehensive training programs for customer heavy equipment technicians.Key ResponsibilitiesTraining Program Development:...