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Hotel Housekeeping Supervisor
2 months ago
The Housekeeping Supervisor is a key member of the Rivers Casino team, responsible for overseeing the daily operations of the hotel's housekeeping department. This role requires a strong leader who can motivate and direct a team of housekeeping staff to ensure exceptional guest service and maintain the highest standards of cleanliness and quality.
Key Responsibilities- Team Management: Supervise and coordinate the activities of housekeeping staff, including assigning tasks, monitoring progress, and providing feedback and coaching as needed.
- Quality Assurance: Conduct regular inspections of guest rooms and public areas to ensure compliance with quality standards and identify areas for improvement.
- Training and Development: Provide training and guidance to housekeeping staff on hotel policies, procedures, and best practices.
- Guest Service: Respond to guest concerns and resolve issues in a professional and courteous manner.
- Inventory Management: Manage the inventory of housekeeping supplies and equipment, including ordering and stocking as needed.
- Collaboration: Work closely with other departments, including front desk, facilities, and maintenance, to ensure seamless operations and exceptional guest service.
- Leadership Experience: Minimum 1-2 years of experience in a housekeeping leadership role, preferably in a hotel or hospitality setting.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with guests and staff.
- Problem-Solving: Strong problem-solving skills, with the ability to think critically and make sound decisions.
- Physical Demands: Ability to lift up to 50 pounds, bend, stoop, and stand for long periods of time.
- Availability: Ability to work flexible shifts, including weekends, holidays, and special events.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Advancement: Opportunities for career advancement and professional growth.
- Team Environment: A dynamic and supportive team environment.
