Housekeeping Operations Manager

2 weeks ago


Philadelphia, Pennsylvania, United States Sage Hospitality Full time

Why Choose Us:

At Sage Hospitality, we pride ourselves on our commitment to excellence and the vibrant culture we foster. Our properties are designed to reflect the unique character of their surroundings, providing an inviting atmosphere for both guests and staff. We are dedicated to delivering exceptional service and creating memorable experiences for all who visit.

We are currently in search of a Housekeeping Operations Manager to oversee our dedicated team.

Position Overview:
As a Housekeeping Operations Manager, you will be responsible for leading the housekeeping team to ensure a pristine environment that meets our high standards of cleanliness and guest satisfaction.

Key Responsibilities:

  • Lead and mentor the housekeeping team, fostering open communication and providing ongoing training and performance feedback to enhance operational efficiency.
  • Conduct inspections of guest accommodations, public spaces, and service areas to ensure adherence to health and safety regulations, as well as company standards.
  • Assign tasks to team members, taking into account special requests and prioritizing areas of focus to maintain smooth operations.
  • Manage inventory by distributing supplies at the start of each shift, ensuring that all necessary materials are available while controlling costs.
  • Address guest inquiries and concerns promptly to ensure a high level of satisfaction, maintaining records for lost and found items as needed.
  • Implement and oversee emergency protocols to safeguard the hotel, guests, staff, and company assets.

Qualifications:
Education: High school diploma or equivalent experience.

Experience: A minimum of one to two years in a similar role within the hospitality industry.

Knowledge and Skills:

  • Comprehensive understanding of housekeeping operations and hotel services.
  • Strong supervisory and leadership abilities.

Physical Requirements:
The role requires the ability to perform physically demanding tasks, including lifting and moving items up to 50 lbs, continuous standing, and mobility throughout the hotel.

Work Environment:
This position involves prolonged physical activity in a climate-controlled indoor setting, with exposure to varying temperatures in laundry areas.



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