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Housekeeping Supervisor

2 months ago

Philadelphia, Pennsylvania, United States AccorHotel Full time

Job Summary

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at the Sofitel Philadelphia at Rittenhouse Hotel, an AAA rated 4-diamond luxury hotel. As a Housekeeping Supervisor, you will be responsible for leading a team of housekeeping staff to ensure the highest standards of cleanliness and guest satisfaction.

Key Responsibilities

  • Lead and manage a team of housekeeping staff to ensure the highest standards of cleanliness and guest satisfaction.
  • Conduct daily quality inspections to ensure that all guest rooms and public areas meet the hotel's high standards.
  • Provide feedback and coaching to housekeeping staff to improve their performance and skills.
  • Collaborate with other departments to ensure seamless service delivery and guest satisfaction.
  • Monitor and analyze guest feedback to identify areas for improvement and implement changes to enhance the guest experience.

Requirements

  • Excellent leadership and communication skills to motivate and inspire a team of housekeeping staff.
  • Strong problem-solving and analytical skills to identify and resolve issues that may impact guest satisfaction.
  • Ability to work under pressure in a fast-paced environment while maintaining a high level of professionalism.
  • Knowledge of housekeeping procedures and protocols to ensure compliance with hotel standards.
  • Ability to work a flexible schedule including evenings, weekends, and holidays.

What We Offer

  • Competitive salary and benefits package including medical, dental, and vision insurance.
  • Opportunities for career advancement within the AccorHotel group.
  • Recognition and rewards for outstanding performance and contributions to the team.

AccorHotel is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.