Housekeeping Operations Manager

2 weeks ago

Philadelphia, Pennsylvania, United States Rivers Casino Full time
Overview:

The Housekeeping Operations Manager plays a pivotal role in overseeing and coordinating the housekeeping division within the establishment, ensuring exceptional service delivery to guests.

Key Responsibilities:
  • Supervise and support all housekeeping staff, including room attendants and housekeepers.
  • Organize, plan, and monitor team activities to meet the quality assurance benchmarks established by the establishment, necessitating ongoing visual inspections of guest accommodations and communal areas.
  • Conduct inspections of assigned guest rooms and provide constructive feedback to attendants regarding any identified issues.
  • Participate in the recruitment, training, and performance evaluation of staff, addressing concerns and facilitating open communication.
  • Guarantee that team members receive adequate training for their roles, encompassing safety protocols and standard operating procedures.
  • Monitor the appropriate use of cleaning agents and supplies, ensuring comprehensive training for team members and adherence to safety labeling requirements.
  • Address and resolve guest inquiries and concerns promptly.
  • Allocate housekeeping carts and signage for staff in the morning and afternoon shifts.
  • Inspect public areas, including dining venues and meeting spaces, to uphold cleanliness standards.
  • Provide guidance to attendants on discrepancies in their assigned areas.
  • Assist in managing laundry operations to ensure productivity and safety standards are maintained.
  • Facilitate effective communication and collaboration between housekeeping and laundry services.
  • Ensure compliance with safety and security protocols, including proper access to guest rooms and reporting of any lost or damaged property.
  • Collaborate with other departments, such as Front Desk and Facilities, to ensure seamless operations.
  • Submit maintenance requests to the Facilities team and follow up on their completion.
  • As needed, report accurate room status to the Front Office team and ensure necessary actions are taken.
  • Provide management support in the absence of senior leadership.
  • Monitor team members' appearance to ensure adherence to grooming standards.
  • Deliver training and guidance on company policies and procedures.
  • Assist staff in securing necessary supplies and tools for their tasks, stepping in as needed to maintain operational efficiency.
  • Foster a positive and engaging work environment for the housekeeping team.
  • Build strong relationships with support departments.
  • Consistently provide professional, friendly, and engaging service.
  • Adhere to quality assurance expectations and hotel rating criteria.
  • Perform other duties as assigned.
Qualifications:
  • 1 to 2 years of experience in a supervisory role within housekeeping preferred.
  • Familiarity with hotel management systems.
  • Ability to learn and retain knowledge of various computer systems and software.
  • Excellent interpersonal communication skills, both verbal and written, to effectively interact with guests and team members.
  • Capability to maintain professionalism and composure in a fast-paced environment.
  • Strong leadership, prioritization, and organizational skills to manage multiple tasks effectively.
  • Able to navigate various areas within the facility to assist team members.
Physical and Mental Requirements:
  • Regularly required to see, speak, and hear; use hands for various tasks.
  • Occasionally required to lift and move up to 50 pounds.
  • Must be able to maneuver a fully loaded cart weighing up to 50 pounds throughout the workday.
  • Frequent bending, reaching, pushing, and pulling may be required.
  • Able to work collaboratively while maintaining a positive demeanor in a dynamic environment.
  • Must successfully complete the pre-employment process.
  • Ability to obtain and maintain necessary licensing.
  • Willingness to work flexible shifts, including weekends and holidays.
  • Must be able to work in environments where smoking is permitted.

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