Hotel Operations Manager

22 hours ago


Seymour, Indiana, United States Holiday Inn Express & Suites Full time

Job Summary:

The General Manager - Hotel Operations will be responsible for leading the hotel and its team members in the efforts to increase the value, performance, and profitability by providing industry expertise, resources, and tools to maximize operating performances. To provide total direction through example and consultation to all team associates to ensure team member and guest loyalty alike. Responsible for the overall daily operations of the hotel including Revenue Management, Sales/Marketing, Food & Beverage, Housekeeping, Team Member Training, Accounting and Budgeting, Cost Control, and Superior Guest Service.

Key Responsibilities:

Asset Management: The General Manager will be responsible for property condition/cleanliness and quality of product/service throughout the hotel. The GM will actively participate, train, and display hands-on approach through example in leadership in the area of Front Desk, Housekeeping, Maintenance, and Food & Beverage.

Sales Administration:

• The General Manager will direct Sales & Marketing efforts to address customer needs, increase market share, and generate group and leisure revenues. The GM will provide support and direction to the Director of Sales in the tracking and management of leads, revenue management, pricing strategies, and account management. Maintain relationships with key accounts. The GM will actively participate through example in promoting a professional, positive, and respectful atmosphere for all team members.

Financial Administration:

• Includes but is not limited to management of accounts receivable, hotel payroll, daily transmittals, and reporting. Oversee all personnel files and ensure they are in a locked cabinet at all times. The GM must be present during any disciplinary action that is to be given.

Community Involvement:

• The General Manager will participate in community affairs and maintain a positive public image with potential and current clients, vendors, staff, and any additional parties directly or indirectly associated with the promotion of the hotel.

Benefits:

• Paid time off
• Employee discount at IHG properties worldwide
• Health, Dental & Vision Insurance (Company paid)
• Life insurance (Company paid)
• Access to affordable ancillary benefits
• 401k Company matched



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