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Customer Service Representative

2 months ago

Hilton Head, South Carolina, United States Signature Flight Support Corporation Full time
Job Summary

Signature Flight Support Corporation is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Fixed Base Operation (FBO), you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide top-notch customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Work closely with our team to ensure seamless communication and coordination of services, including concierge and other support.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.
  • Participate in ongoing training and development to enhance skills and knowledge in customer service, aviation, and related areas.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a positive and inclusive work environment.
Requirements
  • High School diploma or equivalent required; degree in a related field preferred.
  • Minimum 18 years of age; valid state license required where applicable.
  • Professional appearance and ability to pass background checks, drug tests, and airport security badge requirements.
  • Strong verbal and written communication skills, with ability to work effectively in a team environment.
  • Ability to work flexible schedules, including nights, weekends, and holidays, as scheduled.
Preferred Qualifications
  • Three to six months experience in aviation, FBO, hospitality, customer service, or a related field.
  • Knowledge of radio procedures and protocols a plus.
Work Environment

This role requires working in a fast-paced, dynamic environment with varying weather and environmental conditions. You will be exposed to jet engine fumes, dust, and noise, and may be required to work near stationary and moving aircraft.

Please note that this job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job holder. Signature Flight Support Corporation reserves the right to modify or add to this job description at any time, with or without notice.