Customer Service Representative

4 weeks ago


Hilton Head, South Carolina, United States Enterprise Mobility Inc Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Enterprise Mobility Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and ensuring a seamless rental experience for our customers.

Key Responsibilities
  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems
Requirements
  • Must be at least 18 years of age
  • High School Diploma or G.E.D. required
  • Minimum of 1 year prior customer service retail or administrative support experience
  • Authorized to work in the United States and not require work authorization sponsorship
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol-related conviction on driving record in the past 5 years


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