Customer Service Representative

3 weeks ago


Hilton Head Island, South Carolina, United States Chico's FAS Full time

Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Support Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting sales operations functions.

Key Responsibilities:

Process merchandise, ensuring items are properly stored, ticketed, and easily located for replenishment on the sales floor.

Ensure new products are properly merchandised and represented in a timely manner.

Correctly enter all receiving documents into the computer system, reconcile merchandise invoices to items received as applicable, and complete store-to-store transfers and Locate requests accurately and timely.

Participate in pricing changes and markdowns, and alert store management to cash supply needs.

Assist with visual directives, including floorsets, window changes, visual presentations, signage placement, and boutique cleanliness and organization.

Model, support, and promote the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni-channel experience.

Requirements:

High school diploma or equivalent.

Previous stock or cashier experience preferred.

Must be 18 years of age or older.

Excellent communication and customer service skills.

Strong organizational skills and ability to multi-task in a fast-paced environment.

Ability to work the majority of the shift standing and demonstrate teamwork.

Regular attendance is essential to this position, and the ability to work a flexible schedule, including nights, weekends, and holidays, is required.



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