Customer Service Representative

3 weeks ago


Hilton Head, South Carolina, United States Enterprise Holdings Full time

Overview:

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. As a key member of our team, you will provide exceptional customer service and ensure a seamless rental experience for our customers.

Responsibilities:

  • Meet and greet customers in a professional and friendly manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems

Qualifications:

  • Must be at least 18 years of age
  • High School Diploma or G.E.D. required
  • Minimum of 1 year prior customer service or administrative support experience
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years

Equal Opportunity Employer/Disability/Veterans



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