Customer Service Representative

3 weeks ago


Hilton Head, South Carolina, United States Enterprise Holdings Full time

Overview:

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. As a leading provider of mobility solutions, we are committed to delivering exceptional customer experiences.

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team. In this role, you will be responsible for providing superior customer service, facilitating the rental process, and ensuring a positive experience for all customers.

Key Responsibilities:

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional customer assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
  • Place outgoing calls for callback management and miscellaneous calls as assigned
  • Assist in assessing the condition of rental vehicles upon return
  • Notify management of any known customer or vehicle problems

Qualifications:

  • Must be at least 18 years of age
  • High School Diploma or G.E.D. required
  • Minimum of 1 year prior customer service retail or administrative support experience
  • Authorized to work in the United States and not require work authorization sponsorship
  • Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol-related conviction on driving record in the past 5 years

What We Offer:

  • Paid time off
  • Consistent full-time 40-hour per week schedule
  • Employee discount
  • Retirement savings plan including 401(k) with matching profit sharing
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Training and development opportunities


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