Customer Service Representative

3 weeks ago


Hilton Head, South Carolina, United States Marriott Vacations Worldwide Full time

Delivering Exceptional Guest Experiences

At Marriott Vacations Worldwide, we strive to create meaningful moments for our guests. As a Guest Services Agent, you will play a vital role in ensuring our owners and guests have an unforgettable experience. Your primary responsibility will be to provide exceptional customer service, responding to guest inquiries, and resolving any issues that may arise.

  • Key Responsibilities:
  • Check guests into their villas, reviewing property amenities, services, and local areas of interest.
  • Actively listen to and respond positively to guests' questions, concerns, and requests.
  • Identify and explain room features to guests.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Answer telephone calls and route them to the proper department as applicable.

What We Offer:

  • Competitive pay and benefits package.
  • Opportunities for growth and development.
  • A supportive and friendly work environment.
  • Discounts on travel and other perks.

Requirements:

  • Available to work various shifts, holidays, and both weekend days.
  • Ability to stand, sit, or walk for an extended period.
  • Ability to lift, carry, push, or pull items that weigh up to 25lbs without assistance.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.



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