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Customer Service Representative

2 months ago

Hilton Head Island, South Carolina, United States SouthState Bank, N.A. Full time

At SouthState Bank, N.A., we are seeking a skilled Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide accurate and efficient service to customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process transactions for savings, checking, and loan accounts, maintaining a neat and orderly work area.
  • Assist in guiding and training new team members, promoting a positive and supportive work environment.
  • Develop a strong understanding of customer-facing technology, enabling you to discuss and enroll customers in self-service options.

Requirements:

  • High school diploma or equivalent required; previous banking experience preferred.
  • Excellent communication and interpersonal skills, with the ability to read, write, speak, and understand English.
  • Good computer skills and the ability to work accurately and efficiently in a fast-paced environment.

Training and Development:

  • The SouthState Way New Team Member Orientation.
  • Teller Foundations.
  • All assigned Regulatory Compliance Training.
  • Acknowledgement of all policies through DocuSign as assigned.

Physical Demands:

  • Must be able to lift up to 50 pounds and stand or sit for long periods of time.

Work Environment:

This position is typically located in an open lobby area with an individual workstation.

Travel:

Travel may be required to attend meetings or training as needed.