Retail Visual Management Leader

1 week ago

Milford, Connecticut, United States THE PAPER STORE Full time
Exciting Career Opportunity at The Paper Store

The Paper Store is committed to being a premier destination for all customer gifting needs. Our mission is to share our passion for The Paper Store with every customer during each visit by surpassing their expectations in selection and service. Department Managers are vital to this mission by delivering outstanding service, achieving sales goals, and maintaining company standards in a dynamic retail environment under the direction of the Store Team Leader.

The role of Department Managers encompasses a variety of responsibilities. These include creating a unique shopping experience through the G.U.E.S.T. service model, nurturing high-performing teams to meet sales targets, managing payroll effectively, providing comprehensive training to staff, ensuring visual merchandising standards are upheld, streamlining operational processes, and ensuring compliance with The Paper Store's mission, standards, and policies.

KEY RESPONSIBILITIES:

  • Serve as a TPS Champion by embodying the G.U.E.S.T. service model and consistently delivering World Class Service
    • Greet and welcome each customer with genuine enthusiasm
    • Identify customer needs through engaging questions
    • Explain product features and benefits that align with customer needs
    • Suggest additional items to enhance sales using effective techniques
    • Express appreciation sincerely and encourage customers to return
  • Build customer loyalty by being approachable, attentive, and respectful
  • Foster a respectful workplace by demonstrating ethical conduct and maintaining confidentiality
  • Exhibit sound judgment in decision-making for the benefit of customers, the team, and the business
  • Engage actively in training and development and cross-training in various departments for effective leadership support
  • Continuously educate and mentor associates on merchandising, company expectations, and service standards
  • Effectively execute company directives within designated time frames
  • Establish strong relationships with internal and external partners
  • Stay updated on promotions and ensure accurate processing at the Point of Sale
  • Lead new product introductions as a subject matter expert
  • Ensure timely and accurate placement of marketing and promotional signage
  • Manage all forms of communication promptly
  • Perform ear piercings safely and hygienically after thorough training (at select locations)
  • Carry out management responsibilities including opening and closing procedures, point of sale management, floor management, and coordinating breaks
  • Assist in driving sales and customer loyalty through various strategies and initiatives
  • Complete tasks as assigned by superiors
  • Adhere to all company policies and procedures

JOB REQUIREMENTS:

  • Prior experience in specialty retail is preferred
  • A college degree is advantageous
  • Demonstrate multitasking capabilities and a customer-centric focus
  • Adaptability to change is essential
  • Proficiency in Microsoft Office and POS Systems
  • Ability to navigate the sales floor and stockroom for extended periods
  • Flexibility to work evenings, weekends, and holidays
  • Strong teamwork and leadership abilities
  • Professionalism and adherence to dress code standards
  • Resourcefulness, problem-solving skills, and initiative
  • Attention to detail and ability to work independently
  • Capability to lift and handle medium to large items up to 50 lbs. safely
  • Willingness to travel for store-related activities

The Paper Store is an equal opportunity employer that evaluates all candidates based on merit without discrimination based on various factors.

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