Retail Customer Advisor

2 weeks ago


Milford, Connecticut, United States Bridgestone America, Inc. Full time

Retail Sales Associate

Employee Type: Regular, Full-Time

Company Overview

Bridgestone Retail Operations (BSRO) is a division of Bridgestone Americas, employing over 22,000 individuals across North America. With a network of more than 2,200 company-owned locations, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO is a leader in tire and automotive service sales, exceeding $3 billion. We are committed to building a diverse team that reflects the communities we serve and fostering an environment where every teammate can thrive.

Job Summary

This dynamic role involves addressing customer needs both in-person and via phone. Utilize your communication expertise to clarify warranty options, coordinate service appointments, manage checkout processes, and promote our range of products and services.

Key Responsibilities

  • Enhancing customer satisfaction and loyalty
  • Promoting and merchandising products and services
  • Providing enthusiastic responses to customer inquiries, both in-store and over the phone
  • Exhibiting a strong desire to excel in a retail setting
  • Demonstrating motivation in sales activities
  • Assisting with merchandise shipments, tire changes, store displays, and other duties as required to maintain customer relationships
  • Performing additional tasks as assigned

Preferred Qualifications

Associate's degree or equivalent experience.

Qualifications

  • High School Diploma or equivalent
  • Two years of experience in consumer retail sales
  • Ability to effectively communicate with customers regarding sales and service issues to ensure retention and loyalty
  • Strong problem-solving skills related to customer complaints
  • Valid driver's license and ability to operate both customer and company vehicles
  • Completion and maintenance of all required BSRO training courses and modules for this position

Employee Type

Regular, Full-Time



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