Customer Confirmation Center Supervisor

1 week ago


Toms River, New Jersey, United States Bath Planet Full time

Position Title:
Confirmation Call Center Manager

Company Overview:
Bath Planet specializes in providing innovative and cost-effective solutions for bath renovations, serving homeowners, commercial entities, and individuals with accessibility requirements. Our commitment to quality and customer satisfaction has established us as a prominent manufacturer in the sector.

Job Overview:
We are in search of a skilled Confirmation Call Center Manager to become a vital part of our team. The successful candidate will demonstrate exceptional computer proficiency and communication abilities, along with prior management experience, and a proven track record in effectively addressing customer service inquiries.

Key Responsibilities:

  • Organize and confirm appointments efficiently
  • Lead and supervise a team of Call Center Representatives
  • Manage both incoming and outgoing calls
  • Deliver outstanding customer service consistently
  • Coordinate the schedules of sales representatives
  • Meet and exceed weekly and monthly performance targets

This role is a full-time opportunity with designated hours. We provide a competitive compensation package that includes salary and performance-based bonuses.



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