Customer Confirmation Center Supervisor
1 week ago
Position Title:
Confirmation Call Center Manager
Company Overview:
Bath Planet specializes in providing innovative and cost-effective solutions for bath renovations, serving homeowners, commercial entities, and individuals with accessibility requirements. Our commitment to quality and customer satisfaction has established us as a prominent manufacturer in the sector.
Job Overview:
We are in search of a skilled Confirmation Call Center Manager to become a vital part of our team. The successful candidate will demonstrate exceptional computer proficiency and communication abilities, along with prior management experience, and a proven track record in effectively addressing customer service inquiries.
Key Responsibilities:
- Organize and confirm appointments efficiently
- Lead and supervise a team of Call Center Representatives
- Manage both incoming and outgoing calls
- Deliver outstanding customer service consistently
- Coordinate the schedules of sales representatives
- Meet and exceed weekly and monthly performance targets
This role is a full-time opportunity with designated hours. We provide a competitive compensation package that includes salary and performance-based bonuses.
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