Service Team Supervisor

2 weeks ago


Toms River, New Jersey, United States Dealer Retention Services Full time
Job Overview

We are looking for a Service Team Supervisor who will be responsible for managing and coordinating the operations of our service representatives.

Key Responsibilities:

  • Oversee a team of service representatives
  • Modify daily schedules for personnel to maximize productivity
  • Conduct training and performance evaluations for staff
  • Monitor monthly performance metrics and trends for forecasting
  • Address and resolve escalated customer issues

Required Qualifications:

  • Prior experience in customer service or related fields
  • Capability to excel in a dynamic work environment
  • Outstanding written and verbal communication skills
  • Proven leadership abilities
Company Overview

Dealer Retention Services is a call center supporting multiple dealerships across the USA.



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