Service Team Supervisor
2 weeks ago
We are looking for a Service Team Supervisor who will be responsible for managing and coordinating the operations of our service representatives.
Key Responsibilities:
- Oversee a team of service representatives
- Modify daily schedules for personnel to maximize productivity
- Conduct training and performance evaluations for staff
- Monitor monthly performance metrics and trends for forecasting
- Address and resolve escalated customer issues
Required Qualifications:
- Prior experience in customer service or related fields
- Capability to excel in a dynamic work environment
- Outstanding written and verbal communication skills
- Proven leadership abilities
Dealer Retention Services is a call center supporting multiple dealerships across the USA.
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