Childcare Center Operations Manager
2 weeks ago
Benefits:
Performance-based bonuses
Comprehensive dental coverage
Employee discounts available
Flexible working hours
Health insurance options
Career advancement opportunities
Paid time off policies
Training and professional development
Vision care plans
As an Administrator at The Learning Experience, you will oversee the operational success of the Center.
Your role will be pivotal in fostering customer relationships and guiding staff, thereby cultivating an environment conducive to growth and success.
Key Responsibilities:
OPERATIONS MANAGEMENT AND TEAM LEADERSHIP
Recruit and onboard exceptional talent to ensure the center is staffed with high-quality educators.
Manage workforce effectively; approve final schedules to maintain optimal staff-to-child ratios.
Project future enrollment based on annual trends.
Oversee center supplies including office materials, food, curriculum resources, and staff recognition items.
Handle vendor relationships, coordinating maintenance and technology support.
Collaborate with the Center Director to conduct team meetings that communicate essential information and set clear objectives.
CUSTOMER RELATIONS
Implement marketing initiatives within the center and execute local promotional activities.
Utilize social media platforms to enhance parent engagement and retention.
Guide prospective families through the enrollment process by scheduling and conducting tours; follow up to secure commitments.
Lead tours, showcasing the center's key features and maintaining strong relationships with potential clients.
Possess a thorough understanding of local childcare offerings.
Maintain the lead tracking system and customer database.
Coordinate the registration process and manage customer and employee records within center systems.
Oversee communications with families, including billing and newsletters.
Plan and manage the budget for family engagement activities.
Qualifications:
Proven leadership skills with at least 1+ years of experience in a customer-oriented sales environment.
Experience in a childcare setting for a minimum of 1+ years.
Ability to analyze data to inform business decisions.
Bachelor's degree is preferred.
This franchise operates independently and is managed by a franchisee.
Your application will be directed to the franchisee, and all hiring decisions will be made by their management team.
For inquiries regarding employment, please contact the franchise location directly.
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