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Front Office Supervisor

2 months ago

Toms River, New Jersey, United States OTO Development Full time

Job Summary:

Ongoing opportunity for a Front Desk Supervisor with OTO Development, a leading hotel management company. As a key member of our team, you will be responsible for ensuring seamless guest experiences, handling financial transactions, and maintaining accurate records.

Key Responsibilities:

  • Assist guests with check-in and check-out procedures, as well as throughout their stay
  • Work proficiently on the hotel's electronic reservation system and other computer programs to ensure a smooth workflow
  • Handle all financial matters, including credit card and cash transactions, securely and accurately
  • Anticipate guests' needs and go above and beyond to maximize their experience
  • Work collaboratively with other team members to foster a welcoming and customer-focused environment
  • Maintain accurate and secure handling of guest reservations, check-in, check-out, and payment procedures
  • Ensure compliance with hotel safety programs and procedures, including emergency and security systems
  • Complete all required documentation, such as daily reports and checklists, in a timely manner

Requirements:

  • 2+ years of experience in a front desk or receptionist role
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and as part of a team
  • Physical stamina to stand, sit, walk, bend, lift, and squat for extended periods

About OTO Development:

OTO Development is a rapidly growing hotel management company, developing, owning, and operating award-winning select-service hotels across the US. We offer competitive pay and benefits, including medical insurance options, 401k with company match, and more.