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Call Center Operations Manager

2 months ago

Toms River, New Jersey, United States Bath Planet Full time

Job Title:
Call Center Operations Manager

Company:
Bath Planet

Bath Planet specializes in providing cutting-edge and cost-effective solutions for bathroom renovations, serving both residential and commercial clients, as well as individuals with specific accessibility requirements. Our commitment to excellence and customer satisfaction has established us as a prominent manufacturer in the sector.

We are in search of a skilled Call Center Operations Manager to oversee our operations. The successful candidate will demonstrate exceptional computer proficiency and communication abilities, along with prior management experience and a proven track record in addressing customer service inquiries.

Key Responsibilities:

  • Organize and confirm appointments
  • Supervise a team of Call Center Agents
  • Manage both incoming and outgoing calls
  • Deliver outstanding customer service
  • Coordinate the schedules of sales representatives
  • Meet established weekly and monthly performance targets

This position is full-time with designated hours. We provide a competitive salary and bonus structure.