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Call Center Operations Manager

2 months ago

Toms River, New Jersey, United States Bath Planet Full time

About Bath Planet

Bath Planet is a leading manufacturer of acrylic bath and shower solutions, renowned for its commitment to quality and workmanship. As a company, we strive to meet the needs of consumers who demand excellence in bath remodeling.

Job Summary

We are seeking an experienced Confirmation Call Center Manager to join our team in Toms River, NJ. The successful candidate will have a proven track record in customer service, management, and conflict resolution. Key responsibilities include:

  • Scheduling and confirming appointments
  • Hiring, training, and managing Call Center Representatives
  • Providing exceptional customer service via inbound and outbound calls
  • Managing sales representatives' schedules
  • Achieving weekly and monthly sales quotas

Requirements

To be successful in this role, you will need:

  • Excellent computer and communication skills
  • Management experience, preferably in a call center environment
  • Customer service experience, with a focus on conflict resolution
  • Availability to work evenings and weekends

What We Offer

Bath Planet offers a competitive compensation package, including a salary and bonus opportunities. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.