Community Outreach Intake Coordinator

2 weeks ago


Chicago, Illinois, United States Community and Economic Development Assoc Full time
Job Overview

Position Summary

The Outreach Intake Supervisor is responsible for overseeing a dedicated team of Outreach Intake Specialists, ensuring that the intake processes align with the organization's goals to provide essential services to the community. This role emphasizes leadership, development, and the implementation of effective intake strategies to enhance service delivery.

Key Responsibilities

  • Manage and mentor a team of Outreach Intake Specialists, offering support, training, and constructive feedback.
  • Set and monitor performance objectives that align with departmental aims.
  • Design and enforce standardized intake protocols to promote efficiency and uniformity.
  • Formulate outreach initiatives that integrate intake objectives with broader organizational strategies.
  • Address complex inquiries and escalated cases, ensuring effective resolutions.
  • Evaluate intake data to pinpoint trends and areas for enhancement.
  • Conduct regular reviews of intake applications to guarantee compliance and accuracy.
  • Collaborate with various departments to ensure smooth transitions in the intake process.
  • Prepare analytical reports to support strategic decision-making regarding intake initiatives.
  • Foster a culture of ongoing learning and improvement within the team.
  • Develop and manage team schedules to meet intake demands.
  • Establish communication protocols for both in-person and remote intake operations.
  • Perform additional tasks as required.

Qualifications

  • Strong verbal and written communication skills, with proven ability to work effectively in a team setting.
  • Proven leadership capabilities, with experience in motivating and guiding a team.
  • Detail-oriented with a commitment to maintaining confidentiality and professionalism.
  • Experience in community service or outreach programs is highly valued.
  • Bilingual candidates, particularly those fluent in Spanish, are preferred.
  • Familiarity with the challenges faced by low-income populations is advantageous.
  • Proficient in Microsoft Office Suite and other relevant software.

Work Environment

This role primarily involves fieldwork, with occasional office responsibilities. The position requires flexibility to adapt to varying work conditions and may involve travel within the community.

Education and Experience

  • Associate's degree with at least two years of supervisory experience, or
  • Three or more years in a supervisory capacity.
  • Experience in outreach or community engagement is beneficial.

Equal Opportunity Statement

The organization is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, age, disability, or genetics.



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