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Community Outreach Coordinator
2 months ago
Friend Health is seeking a highly skilled Community Outreach Coordinator to join our team. As a key member of our outreach and engagement team, you will be responsible for providing critical services to individuals, groups, and organizations in the community.
Key Responsibilities- Provide mobile crisis response services in pairs of two, including assessment, engagement, and safety planning with individuals in the community.
- Conduct outreach/engagement follow-up visits and calls to clients from attributed health plans and/or recently discharged from hospitals or emergency rooms; provide care coordination assistance and referrals services to additional programs as needed.
- Maintain regular communication with referral sources to plan and coordinate treatments and services, relay information on case progress, respond to questions or concerns on program services or options.
- Promote Friend Health programs to hospitals personnel and develop appropriate contacts to enhance opportunities for future referrals.
- Provide marketing resources to community partners to explain Friend Health programs, treatment options, and requirements to potential clients.
- Complete required paperwork related to screenings; submit reports as requested.
- Provide staffing for shifts where coverage is needed; on-call coverage as needed.
- Communicate effectively with the Program Supervisor and team for consultation and information sharing.
- Complete all documentation and reports in a timely and thorough manner.
- Perform other related duties and/or projects as assigned.
- Participate in various collaborative projects and meetings with current and potential referral sources to facilitate outreach objectives.
- Identify and evaluate trends and patterns of referrals and participate in program/process improvements to enhance referral outcomes.
- Perform initial case management to facilitate program admission and retention, which includes encouraging and motivating clients' participation and commitment to treatment, directing clients to additional services as needed, following up with various agencies and insurance carriers to resolve problems.
- High School Diploma or GED; at least 1 year of experience that is directly related to the duties and responsibilities specified.
- Knowledge of community associations/affiliations.
- Excellent communication skills.
- Excellent writing skills.
- Well organized, detailed oriented, and able to function in a fast-paced work environment.
- Knowledge of computers and applicable software.
- Valid Driver's license.
- Must be able to lift 20-30 lbs.
