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Sales Support Specialist

2 months ago

Dallas, Texas, United States Chefs' Warehouse Full time
Position Overview: The Sales Support Specialist plays a crucial role in assisting the inside sales team to drive revenue and nurture client relationships for Chefs' Warehouse. This position involves coordinating sales activities, engaging with clients and internal departments, and delivering exceptional customer service. The ideal candidate will possess strong organizational abilities, meticulous attention to detail, and effective communication skills to enhance overall sales performance and customer satisfaction.

Key Responsibilities:
  • Performance Management - conduct daily discussions with inside sales representatives regarding objectives, projects, and behaviors.
  • Performance Management - facilitate monthly one-on-one meetings lasting 45-60 minutes with inside and outside sales representatives.
  • Oversee unique customer accounts and high-value placements on a weekly basis.
  • Act as the primary contact for all outside sales representatives regarding product information and collaborate with the Purchasing department and individual buyers.
  • Address new accounts, customer-related concerns, sales objectives, and new product introductions.
  • Performance Management - organize bi-monthly inside sales team meetings.
  • Discuss accomplishments, challenges, gather feedback, and motivate the team.
  • Research potential leads and provide support to outside sales representatives as needed.
  • Maintain current and accurate call sheets for sales representatives.
  • Ensure consistent communication with sales representatives and management regarding critical account information.
  • Manage scheduling and timekeeping for the team.
  • Ensure punctuality and professionalism from yourself and your team.
  • Handle incoming customer calls, prepare orders, and expedite processing.
  • Propose and sell additional products over the phone.
  • Notify customers of items not ordered or out of stock, offering substitutions where applicable.
  • Verify the accuracy of incoming orders and collect orders submitted via fax, email, or voicemail.
Qualifications:
  • Minimum education: High School Diploma.
  • Prior experience in food service distribution inside sales or customer service, and/or call center experience is preferred.
  • Strong understanding of food service products, product categories, and vendor relationships is preferred.
  • Must be a collaborative team player with a positive demeanor.
  • Excellent verbal, telephone, and written communication skills are essential. Data entry and 10-key experience are required.
  • Self-motivated, professional, goal-oriented, and capable of managing multiple tasks effectively.
  • Must demonstrate a sense of urgency and the ability to work under pressure.
  • Flexibility to work well with all departments and levels of staff, both internally and externally.
  • Strong follow-through skills are essential.
  • Bilingual (Spanish/English) is a plus.
Additional Information:
  • Pay Type: Hourly