Sales Strategy Operations Lead

2 weeks ago

San Francisco, California, United States Intercom Full time
What is the opportunity?

As a pivotal member of Intercom, you will have the chance to shape the future of our business. Collaborating closely with senior leaders in Sales, Sales Operations, and Business Systems, you will play a key role in a dynamic and rapidly expanding organization that seeks to revolutionize customer interactions.

In your role as a Sales Operations Manager, your mission will be to enhance the effectiveness and productivity of our global sales and operations teams. You will tackle critical operational and systems challenges within the lead-to-opportunity framework. This includes overseeing the GTM Operations quarterly project roadmap, pinpointing areas for improvement in sales processes and technology, and managing the rollout of new go-to-market strategies.

We are in search of a proactive and independent thinker who possesses strong business insight and exceptional communication skills. You should be comfortable navigating ambiguity and willing to engage deeply with business challenges to devise innovative solutions.

What will you be doing?
  • Serve as a consultant to sales and cross-functional leadership by providing data-driven insights to refine the sales process and meet strategic objectives.
  • Oversee a diverse array of key initiatives, including the implementation and enhancement of sales tools, launching process improvement efforts, and ensuring the integrity of CRM data across the organization.
  • Identify and address process inefficiencies, mapping out programs to foster improvements.
  • Work autonomously on projects, exercising sound judgment in resolving issues and making recommendations.
  • Build strong collaborative relationships with key stakeholders across Sales, Legal, Business Systems, Marketing, and other essential teams.
  • Keep the leadership team updated on the status and risks associated with your projects.
What skills are required?
  • A minimum of 4 years of experience in Sales Operations, Marketing Operations, or Project Management within a SaaS environment.
  • Experience managing complex, cross-functional deal and contract processes.
  • Familiarity with Salesforce CRM and Sales Systems, understanding how new Go-To-Market strategies will influence existing processes.
  • Strong structured problem-solving abilities, coupled with practical judgment in intricate situations.
  • Ability to work independently, especially in a global context.
  • Exceptional communication skills, particularly in engaging with senior management.
  • A willingness to thrive in a demanding, results-oriented team environment.
  • Proficiency in Salesforce administration, reporting, and data management, as well as familiarity with sales engagement tools.
  • A Bachelor's degree is required.
Bonus skills & attributes
  • Experience in high-growth, performance-driven settings.
  • Background in Product-Led Growth companies with self-service and sales models.
  • Knowledge of software revenue recognition principles is advantageous.
  • Familiarity with enrichment tools and sales prospecting tools.
  • Basic SQL knowledge and experience with database querying.
Benefits

We offer a comprehensive benefits package designed to support our team members:

  • Competitive salary and equity options.
  • Catered lunches and a fully stocked kitchen.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible vacation policy and corporate holidays.
  • Paid parental leave program.
  • Commuter benefits and a 401k plan.
  • In-office bicycle storage.
  • Engaging events for employees and their families.

We are committed to providing a supportive and rewarding work environment.

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