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Commerce Strategy
2 months ago
Whatnot is a pioneering livestream shopping platform and marketplace, supported by leading investors such as Andreessen Horowitz, Y Combinator, and CapitalG. We are at the forefront of transforming ecommerce by merging community, shopping, and entertainment. As a remote-first organization, we operate from various hubs across the US, Canada, UK, and Germany.
We are revolutionizing the dynamic realm of live auctions across diverse categories, including sports, fashion, video games, and streetwear. Our platform emphasizes thorough seller vetting while fostering a vibrant community, creating an inviting environment for buyers and sellers to connect over shared interests.
Our growth trajectory is impressive; Whatnot has emerged as the fastest expanding marketplace in the US over the last two years, and we are on the lookout for innovative problem solvers across all departments.
Position Overview
The Commerce Strategy & Operations team, reporting directly to the COO, is instrumental in shaping business strategies across various domains such as post-purchase operations, logistics, payments, user experience, and fraud prevention. In this role, you will:
- Formulate and execute commerce strategies aimed at enhancing margin optimization and driving growth within the post-purchase landscape.
- Oversee cross-functional commerce initiatives in close collaboration with product and engineering teams.
- Identify process inefficiencies and implement enhancements to boost productivity and reduce costs.
- Analyze commerce-related data to derive insights and actionable recommendations.
- Negotiate contracts and manage vendor performance to ensure high quality and cost efficiency.
At Whatnot, we value individuals who exhibit low ego, a growth-oriented mindset, and a proactive approach to high-impact work. As our next Commerce Strategy & Operations Lead, you should possess:
- A Bachelor's degree in Business Administration, Operations Management, or a related discipline; an MBA is preferred.
- A minimum of 7 years of experience in strategy and operations roles (e.g., consulting, finance, general management, operations).
- Exceptional project management capabilities, with the ability to juggle multiple projects concurrently.
- A strong grasp of commerce operations and process optimization.
- Proficiency in data analysis and reporting tools.
- Outstanding leadership and team management abilities.
- Excellent communication and interpersonal skills.
- A strategic mindset coupled with methodical execution skills.
- Experience with SQL and analytics tools such as Looker, Sigma, or Hex is advantageous.
For applicants based in the US, the compensation ranges from $160,000 to $210,000 annually, in addition to benefits and equity.
This salary range encompasses various levels relevant to the position, with the final salary determined by factors such as experience, skills, and expertise.
Benefits Include:
- A flexible time-off policy and company-wide holidays (including designated spring and winter breaks).
- Health insurance options, including medical, dental, and vision coverage.
- Support for remote work, including a $1,000 home office setup allowance and a $150 monthly allowance for cell phone and internet expenses.
- Care benefits, including a $450 monthly food allowance, a $500 monthly wellness allowance, a $5,000 annual childcare allowance, and a $20,000 lifetime benefit for family planning expenses.
- Retirement options, including a 401k plan with employer matching up to 4% of base salary in the US, and pension plans available internationally.
- Parental leave policy offering 16 weeks of paid leave, plus a one-month gradual return to work.
Whatnot is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work improves and our company culture flourishes when we support and respect the diverse skills and experiences within our workforce.
