Head of Sales and Customer Success Strategy

2 weeks ago

San Francisco, California, United States Culture Amp Full time

Join our mission to enhance the workplace experience.

Culture Amp is at the forefront of transforming how over 25 million employees in 6,000 organizations foster a positive work environment. As the leading global platform for employee experience, we empower businesses of all sizes to elevate employee engagement, cultivate high-performing teams, and retain top talent through innovative research, advanced technology, and the largest employee dataset worldwide. Renowned companies such as Salesforce, PwC, KIND, SoulCycle, Celonis, and BigCommerce rely on Culture Amp daily.

With a decade of innovation and support from leading venture capital firms, Culture Amp operates across the U.S., U.K., Germany, and Australia. We are proud to be recognized by Forbes as one of the top private cloud companies and by Fast Company as one of the most innovative workplace organizations.

Your Role in Shaping the Future

As the Head of Sales and Customer Success Strategy, you will be instrumental in defining the trajectory of our sales and customer success teams, ensuring optimal efficiency and effectiveness. The ideal candidate will possess a strong background in customer data, processes, and technology, with proven experience in leading sales or customer success operations and analytics. This role emphasizes leadership, focusing on team development and engagement.

Key Responsibilities:

  • Lead and develop a team of Sales and Customer Success Strategy professionals and contractors as necessary.
  • Be an approachable leader who earns the trust of junior team members, the Chief Revenue Officer, key stakeholders, and external partners.
  • Collaborate with leaders in Sales, Account Management, Partnerships, Customer Success, Delivery, and Support to provide proactive insights, drive continuous process enhancements, and lead initiatives aimed at revenue growth and productivity.
  • Conduct data analysis to collaborate with Sales and Customer Success leaders on critical trends, KPIs, and customer funnel metrics, in partnership with Finance and Customer Analytics teams.
  • Work closely with cross-functional Revenue Operations teams (e.g., Marketing and Sales Development) to enhance top-of-funnel conversion rates, growth strategies, and revenue performance.
  • Establish a culture of measurement and accountability within the Customer Group: Own, enhance, maintain, and disseminate customer retention/churn data and sales win rates to leadership. Manage, analyze, and summarize weekly Sales, Expansion, and Churn Forecasts.
  • Support pricing and contract initiatives by collaborating with cross-functional teams to drive revenue growth.
  • Engage with regional sales, partnership, and customer success leaders to develop and implement management processes (territory assignments, forecasts, QBRs, pipeline analysis, account planning, quota allocation, and bonus plan design).
  • Continuously strategize and optimize the Culture Amp sales, partnership, and customer success technology stack alongside other company systems.
  • Evaluate and implement additional software and tools as needed, in collaboration with the Revenue Systems team.

Qualifications:

  • 7+ years of experience in leading sales and/or customer success operations, preferably within the SaaS or technology sectors.
  • Demonstrated success in developing and executing effective sales/customer success operations strategies.
  • Expertise in sales/customer success automation and technology solutions.
  • In-depth understanding of customer data, structures, measurement, retention, churn insights, analytics tools, and sales/customer success technologies.
  • Proven ability to enhance workflows and processes for optimizing customer pipeline funnels.
  • Hands-on experience with reporting, analyzing, and optimizing customer account planning at scale.
  • Familiarity with sales funnel tools such as Gong, Outreach, 6Sense, Salesforce, and other standard revenue software.
  • Practical experience with BI platforms (e.g., Tableau, Power BI, Looker).
  • Exceptional communication and presentation skills, with the ability to influence and engage stakeholders.
  • Strong leadership and team management capabilities.
  • Bachelor's degree in Business or a related field.

Personal Attributes:

  • Detail-oriented and organized, with a keen eye for the implications of complex business systems.
  • A collaborative leader who fosters trusted relationships across various departments.
  • Proactive in identifying opportunities for efficiency improvements.
  • Passionate about working with a talented team of Sales/Customer Success and Revenue Operations professionals.

What We Offer:

Culture Amp is committed to fostering a supportive and inclusive workplace culture. We offer flexible working hours, generous parental leave, MacBooks for all employees, equity options, and a variety of engaging digital and in-person events. Our health benefits and commitment to fair compensation reflect our dedication to creating a positive work environment.

We are excited to continue attracting exceptional talent motivated by our mission to make a difference in people's lives.

  • Head of Sales and Customer Success Operations

    2 weeks ago

    San Francisco, California, United States Culture Amp Full time

    Join Our MissionAt Culture Amp, we are dedicated to transforming the workplace for over 25 million employees across 6,000 organizations worldwide. As the leading platform for employee experience, we empower businesses of all sizes to enhance employee engagement, foster high-performing teams, and retain top talent through innovative research and advanced...

  • Head of Customer Experience and Success

    4 days ago

    San Francisco, California, United States Aidaly Full time

    About the RoleAidaly is seeking a highly skilled and experienced professional to lead our customer success and experience efforts. As the Head of Customer Experience and Success, you will be responsible for developing and executing a comprehensive customer success strategy that drives customer satisfaction, retention, and growth.Key ResponsibilitiesCustomer...

  • Head of Customer Success and Growth

    4 hours ago

    San Francisco, California, United States Coperniq Full time

    About the RoleCoperniq is a pioneering company in the energy sector, revolutionizing the way solar and energy contractors operate. As our Head of Customer Success and Growth, you will play a pivotal role in helping our customers harness the full potential of our platform, ensuring they realize the benefits of deploying projects faster and maintaining systems...

  • Head of Public Sector Sales and Strategy

    5 days ago

    San Francisco, California, United States Anthropic Full time

    About the RoleAs the Head of Public Sector Sales at Anthropic, you will be responsible for developing and executing a comprehensive go-to-market strategy to drive revenue growth in the public sector. This will involve building and leading a high-performing sales organization from the ground up, with a focus on driving the adoption of safe and transformative...

  • Head of Customer Success and Growth

    4 days ago

    San Francisco, California, United States Humba Ventures Full time

    About Humba VenturesHumba Ventures is a software company that specializes in developing innovative solutions to streamline complex processes for project developers and EPC companies in the renewable energy and infrastructure sectors.We are committed to delivering exceptional customer experiences and are seeking a highly motivated and experienced professional...

  • Global Head of Customer Success

    2 days ago

    San Mateo, California, United States SendBird Full time

    About the RoleWe are seeking a seasoned professional to lead our Customer Success team as the Global Head of Customer Success. As a key member of our leadership team, you will be responsible for developing and executing strategies to drive customer success and growth.Key ResponsibilitiesCustomer Success Strategy: Develop and implement customer success...

  • Head of Customer Growth and Success

    4 days ago

    San Mateo, California, United States Uncommunity Full time

    About the Role:We are seeking a highly skilled and experienced professional to join our team as the Global Head of Customer Success. As a key member of our leadership team, you will be responsible for developing and implementing strategies to drive customer success and growth across our global customer base.Key Responsibilities:Develop and execute customer...

  • Head of Product Marketing Strategy

    2 weeks ago

    San Francisco, California, United States Operant AI Full time

    Job OverviewHead of Product Marketing StrategyOperant AI is in search of a Head of Product Marketing Strategy to enhance our core marketing team. This role is pivotal in shaping our messaging, competitive positioning, sales support, and content strategy, reporting directly to the Chief Marketing Officer. The successful candidate will possess a profound...

  • Head of Customer Success

    7 days ago

    San Diego, California, United States Boundless Immigration Full time

    Job OverviewAbout Boundless ImmigrationBoundless Immigration is a leading provider of U.S. immigration services, dedicated to simplifying the immigration process for individuals and businesses. We are on the lookout for a seasoned leader to take on the role of Head of Customer Success within our global Customer Success team. Our workforce comprises...

  • Senior Manager, Customer Success Strategy

    2 days ago

    San Francisco, California, United States Atlassian Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Manager, Customer Success Strategy, to join our Customer Experience & Strategic Programs team at Atlassian.Key ResponsibilitiesStrategic Planning: Develop and implement comprehensive enterprise customer success strategies that align with Atlassian's business goals and customer...

  • Head of Sales

    4 weeks ago

    San Francisco, California, United States Operant AI Full time

    Head of SalesOperant AI is seeking a strategic and results-oriented Head of Sales to lead our sales efforts and drive revenue growth. As the Head of Sales, you will be responsible for developing and executing a comprehensive sales strategy, building and leading a "lean and mean" high-performing sales team, and establishing key customer relationships. Your...

  • Head of Public Sector Sales and Strategy

    4 days ago

    San Francisco, California, United States Anthropic Limited Full time

    About the RoleAs the Head of Public Sector Sales and Strategy at Anthropic Limited, you will be responsible for developing and executing the go-to-market strategy for our AI products within the public sector. This includes building and leading a high-performing sales organization from the ground up to drive the adoption of safe and transformative AI...

  • Customer Success Enablement Manager

    5 days ago

    San Francisco, California, United States Paul Davis Restoration of Greenville and Spartanburg Full time

    About the RoleWe are seeking a highly skilled Sales Enablement Lead to join our team at Paul Davis Restoration of Greenville and Spartanburg. As a key member of our sales organization, you will be responsible for developing and executing strategies to drive sales productivity and customer success.Key ResponsibilitiesPartner with Sales Leadership to identify...

  • Head of Product and Customer Marketing

    1 month ago

    San Francisco, California, United States Treehouse Full time

    Join TreehouseWe are hiring a Head of Product and Customer Marketing to join our team The Head of Product and Customer Marketing will play a critical role in laying the foundation for Treehouse's go-to-market strategy. You will build a deep understanding of Treehouse's target partner segments, our unique value propositions and the critical role we play in...

  • Director, Customer Success Leader

    2 days ago

    San Francisco, California, United States CBS Full time

    At CBS, we're revolutionizing the way small and medium-sized businesses advertise on television and connected TV. Our innovative self-serve ads platform empowers businesses of all sizes to create impactful advertising campaigns with ease, reaching audiences through the power of television and streaming. As the head of Customer Success, you will play a...

  • Senior Manager, Customer Success Engineering Lead

    7 days ago

    San Francisco, California, United States CloudFlare Full time

    About the RoleAs a Senior Manager, Customer Success Engineering, you will be responsible for driving the success of our customers by leading a team of Customer Success Engineers. You will bring strong leadership skills, deep technical knowledge, project management expertise, and a high degree of empathy to ensure customer satisfaction with Cloudflare's...

  • Head of Electric Vehicle Business Strategy

    2 weeks ago

    San Francisco, California, United States Renewable Properties Full time

    Renewable Properties is in search of a seasoned Head of Electric Vehicle Business Strategy to enhance their leadership team. This pivotal role focuses on the initiation and finalization of agreements with fleet operators for RP's electric vehicle charging infrastructure. The successful candidate will demonstrate a robust history of securing contracts within...

  • Head of Product Marketing Strategy

    7 days ago

    San Francisco, California, United States Bravenewtalent Full time

    Position: Director of Product Marketing & Business DevelopmentOverviewBraveNewTalent is seeking a Director of Product Marketing and Business Development to spearhead our global marketing and sales strategies. This role encompasses both Business Development and product marketing responsibilities. In the future, a Sales Director will be appointed to...

  • Head of Brand Strategy

    2 weeks ago

    San Leandro, California, United States Adamax, Inc. Full time

    Head of Brand Strategy – Adamax Inc.We are in search of a seasoned and innovative Head of Brand Strategy to spearhead our branding initiatives and product marketing endeavors. In this prominent position, you will be tasked with enhancing and overseeing our current brand's identity and assets across various platforms, as well as guiding the development of...

  • Head of Marketing Growth Strategies

    2 weeks ago

    San Francisco, California, United States Census Full time

    About Census Census is pioneering the Data Activation platform designed to leverage your data warehouse. Seamlessly connect comprehensive customer insights to over 200 business applications today with Reverse ETL. Enable marketing teams to create dynamic audience segments using our intuitive no-code segment builder. At Census, data teams from renowned...