Retail Operations Leader
2 weeks ago
Retail Operations Leader - European Wax Center
Are you a seasoned and adept Retail Operations Leader? Do you seek an exhilarating opportunity to manage a retail outlet efficiently while delivering outstanding customer service? If so, we have an ideal position for you.
European Wax Center, a family-operated establishment since 2004, is on the lookout for a skilled and enthusiastic Retail Operations Leader to become part of our team. We take pride in offering a premier waxing experience to our clients, and as a Retail Operations Leader, you will be pivotal in ensuring exceptional customer service and optimal financial performance of the outlet.
Key Responsibilities of a Retail Operations Leader:
- Oversee all facets of daily management of retail locations
- Manage resources effectively
- Handle inventory, personnel, and sales operations
We are in search of a proficient and detail-oriented Retail Operations Leader who will manage a retail outlet effectively. In this role, you will maintain continuous interaction with both staff and customers, ensuring they receive the highest standard of service and an enjoyable shopping experience. Your duties will encompass welcoming staff and customers, offering insightful recommendations, fostering customer and brand loyalty, assisting team members, and guaranteeing customer satisfaction.
Responsibilities Include:
- Recruiting and evaluating team members
- Training and overseeing staff
- Managing financial plans
- Maintaining financial and statistical documentation
- Addressing customer complaints and inquiries
- Supervising inventory and pricing strategies
- Enhancing profitability and productivity
- Inspiring staff to achieve sales objectives
- Setting sales goals
- Ensuring adherence to safety and health regulations
- Preparing promotional displays and materials
- Collaborating with management
- Managing promotional opportunities, benefits, and compensation for staff
- Facilitating career advancement opportunities for team members
- Commercial insight
- Self-assurance
- Resourcefulness
- Organizational abilities
- Team collaboration skills
- Effective verbal communication
- Numerical proficiency
- Strong IT capabilities
- Enthusiasm
- Leadership qualities
- Problem-solving aptitude
- Proactive approach
- Setting a positive example
- Highly competitive salary with monthly bonus potential and bi-weekly commissions
- Paid time off
- Paid sick leave
- Health, dental, and vision insurance
- Life and disability insurance
- 401k plan
- Paid training programs
- Complimentary/discounted waxing services
- Discounts on products
- Comprehensive ongoing training in European Wax Center operations
- Opportunities for career growth
- 8-hour shifts
- Night shifts
- Weekend availability
- Day shifts
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