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Retail Operations Leader

2 months ago

Fort Thomas, Kentucky, United States Bridgestone Americas Full time

Company Overview

Bridgestone Retail Operations (BSRO) is a division of Bridgestone Americas, employing over 22,000 team members across North America. With a network of more than 2,200 company-owned locations, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO generates over $3 billion in tire and automotive service sales. This is an excellent opportunity to advance your career within a dynamic organization.

At Bridgestone, every team member is a vital contributor to our mission of delivering exceptional quality and service. We offer competitive compensation, comprehensive training, performance incentives, paid time off, and robust healthcare benefits for both full-time and part-time employees, along with a 401(k) plan to support your financial future.

We value diversity and believe that every individual brings unique perspectives that enhance our workplace. We are committed to fostering an inclusive environment where all team members can thrive. We encourage you to bring your authentic self to work and showcase your strengths.

Job Category

Retail Management

Position Summary

The Store Manager is accountable for all facets of store operations, including the recruitment, training, and development of team members, as well as the merchandising, marketing, and promotion of products and services.

Key Responsibilities

  • Deliver outstanding customer service
  • Drive sales and promotional initiatives
  • Enhance customer satisfaction and loyalty
  • Achieve results for team members, customers, and the organization
  • Analyze competitor offerings and alternative tire sourcing
  • Manage payroll, budgets, and store objectives
  • Maintain accurate records and financial data
  • Schedule and assign tasks based on team members' skills
  • Participate in ongoing training to stay informed about industry advancements
  • Follow up with customers to gather feedback and ensure satisfaction
  • Perform additional duties as assigned

Minimum Qualifications

  • High School Diploma or equivalent
  • Proven experience in retail management
  • Strong problem-solving skills related to customer concerns
  • Ability to manage inventory, order scheduling, and merchandising displays
  • Excellent communication skills with teammates and customers
  • Negotiation and conflict resolution abilities
  • Valid driver's license and ability to operate company vehicles
  • Completion of all required training courses for this position

Preferred Qualifications

  • High school diploma or equivalent
  • Two-year college degree or equivalent

Benefits

We offer health benefits that commence on the first day of employment for all full-time team members, including:

  • Paid vacation and holidays
  • On-the-job training and company-sponsored ASE certifications
  • Tuition reimbursement program
  • 401(k) matching
  • Vision and dental coverage
  • Access to an on-demand pay program

Our Commitment to You

We prioritize professional development and provide resources to help you advance in your career. We are dedicated to community involvement and strive to give back to the areas we serve. Our team-oriented culture emphasizes integrity and collaboration, ensuring we do things right.

Bridgestone is an Equal Employment Opportunity / Affirmative Action employer, and we are committed to considering all individuals for employment without regard to age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.

Employment Eligibility

All new hires must complete a Form I-9 Employment Eligibility Verification at the start of employment. Temporary work authorization or the need for sponsorship may affect employment eligibility.