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Customer Success Business Growth Specialist

1 month ago

Houston, Texas, United States asset works Full time

About SoftChalk

SoftChalk is an award-winning content authoring solution for educators, dedicated to improving student engagement and institutional outcomes.

We are growing, investing in new teams to ensure our mission of delivering exceptional education solutions. With over 20 years of experience and hundreds of education customers, we are seeking a Customer Success Business Growth Specialist.

The Role

As a Customer Success Business Growth Specialist, you will drive revenue targets through proactive customer engagement, maintaining, strengthening, and growing business relationships.

Your Responsibilities

  • Engage with customers to fortify existing revenue streams and secure subscription renewals
  • Contribute to sales targets by acquiring new accounts and upselling/cross-selling into existing accounts within assigned regions/account tiers
  • Conduct online meetings and product demonstrations; manage deliverables and communicate opportunities to the sales team
  • Uncover success stories, document product feedback, relay essential communications directly to customers, and surface opportunities throughout the customer lifecycle
  • Optimize customer success initiatives, including onboarding and implementation
  • Resolve customer requests or secure proper resources, ensuring timely and complete responses
  • Analyze data to improve ongoing customer experience and deepen relationships
  • Represent the company at industry conferences
  • Work with internal teams to enhance customer experience
  • Maintain customer records, including activation reports and daily engagement outcomes within HubSpot CRM

Your Qualifications

  • Excellent facilitation, presentation, and demonstration skills
  • Ability to communicate technical concepts to various audiences
  • Proven record of meeting KPIs and measuring performance impact
  • Strong technology literacy and organizational skills
  • Experience with CRMs and collaboration across functions
  • Strong work ethic and willingness to work extended hours

Your Background

  • Bachelor's degree from an accredited college or university
  • Prior experience in developing, launching, and scaling onboarding programs, or knowledge of higher education technology market
  • Experienced educator, learning experience designer, or instructional technologist
  • SaaS customer success, services, account management, and sales experience

Estimate Salary: $70,000 - $100,000 per year