Customer Success and Growth Representative

6 days ago


Houston, Texas, United States OptiSigns Inc. Full time
Job Description

The ideal candidate for this role will have a strong commitment to customer satisfaction, with the ability to convey technical information in a clear and engaging way.

We are seeking a proactive, problem-solving individual who is passionate about building relationships, guiding customers to success, and driving growth without the pressure of cold-calling. This role is designed for someone who is comfortable working in a dynamic, fast-growing environment and is excited by the opportunity to grow within revenue-focused roles at OptiSigns Inc.

Responsibilities:

  • Proactive Customer Onboarding: Lead welcoming and informative onboarding sessions to help new customers feel comfortable and equipped with the knowledge they need to maximize our platform's value.
  • Customer Success Facilitation: Engage in proactive follow-ups with customers, anticipating their needs and answering questions to foster positive, ongoing relationships that encourage product adoption and expansion.
  • Customer Win Rate & Opportunity Pace: Work collaboratively to improve customer win rates, monitor opportunity progression, and reduce time to first contact—setting our customers up for swift success.
  • Ongoing Relationship Management: Build rapport with customers through scheduled check-ins and personalized support, using HubSpot CRM to track interactions and support their growth journeys.
  • Guiding Users to Goals: Assist customers in understanding how to use our software to meet their unique objectives, from navigating features to making strategic decisions about product utilization.
  • Tool Utilization: Leverage tools such as HubSpot CRM, Calendly, and Zapier to streamline workflows, improve customer interactions, and track engagement.

About Us:

At OptiSigns Inc., we're on a mission to become the #1 digital signage platform globally. We're a dynamic, fast-growing company that values innovation and teamwork. As part of our team, you'll have the unique opportunity to be a key player in our exciting journey, growing your career while helping our customers succeed.

Requirements:

  • Candidate Profile: A proactive, problem-solving attitude and a desire to help customers succeed.
  • Technical Familiarity: Comfort with general tech concepts, such as image editing, gaming, and tech platforms. A natural enthusiasm for technology and its potential to improve customer experiences.
  • Soft Skills for Engagement: Excellent interpersonal skills to connect with customers and inspire confidence. You'll be the proactive, friendly guide they trust.
  • Growth Mindset: An eagerness to learn, adapt, and continuously improve, especially in a dynamic, high-growth environment.

Compensation and Benefits:

The estimated salary for this position is around $60,000 - $80,000 per year, depending on experience. Additionally, we offer dental insurance, flexible schedule, health insurance, vision insurance, and paid time off.



  • Houston, Texas, United States asset works Full time

    About SoftChalkSoftChalk is an award-winning content authoring solution for educators, dedicated to improving student engagement and institutional outcomes.We are growing, investing in new teams to ensure our mission of delivering exceptional education solutions. With over 20 years of experience and hundreds of education customers, we are seeking a Customer...


  • Houston, Texas, United States OptiSigns Inc. Full time

    Job Description: As a SaaS Customer Growth Representative, you will work collaboratively to improve customer win rates, monitor opportunity progression, and reduce time to first contact. You'll also build rapport with customers through scheduled check-ins and personalized support, using HubSpot CRM to track interactions and support their growth...


  • Houston, Texas, United States AMECO Full time

    Job OverviewAMECO is a leading provider of vehicles, construction equipment, tools, support services, and asset management solutions across multiple industries and government agencies. As a Sales Growth and Success Team Member, you will play a vital role in driving sales growth and success for our company.We are seeking an experienced and highly motivated...


  • Houston, Texas, United States Al Johnson - State Farm Agent Full time

    About Al Johnson - State Farm Agent">We are seeking a highly motivated and results-driven individual to join our team as an Account Representative. This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a proven track record of success in sales.Job Requirements">Sales experience (outside sales or inside...


  • Houston, Texas, United States Hireverse Full time

    **Company Overview**Hireverse is a cutting-edge company that's always pushing the boundaries of innovation. We're passionate about delivering exceptional customer experiences and we're looking for someone to help us achieve this goal.About the Job Description:**In this role, you'll have the opportunity to work with a talented team to deliver outstanding...


  • Houston, Texas, United States Freedom Waterworks Full time

    Freedom Waterworks is a leading provider of water and wastewater solutions, dedicated to delivering exceptional customer satisfaction and driving sales growth.Job DescriptionWe are seeking an experienced Outside Sales Representative to join our team as a Sales Growth Representative. As a key member of our sales team, you will be responsible for developing...


  • Houston, Texas, United States GoCo Full time

    Unlock Sales Success with GoCoEstimated Salary: $80,000 - $120,000 per yearWe're seeking an experienced Sales and Growth Representative to join our dynamic team at GoCo. As a key player in driving new business sales, you'll manage the entire sales process, from prospecting through phone, email, and social media to closing deals.Your primary focus will be on...


  • Houston, Texas, United States CC Consultants Full time

    CC Consultants is a dynamic organization specializing in Customer Service, Sales, and Marketing.\We are fortunate to be partnered with renowned telecommunications companies, focusing on developing long-lasting customer relationships. Our Customer Service team plays a crucial role in our success, ensuring seamless interactions between our clients' customers...


  • Houston, Texas, United States Technical and Project Full time

    Job OverviewThe Technical and Project company is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will provide exceptional service to government staff and the general public by performing various clerical and manual functions with high attention to detail and accuracy.This role...


  • Houston, Texas, United States Forward March Inc. Full time

    Job DescriptionIn this role, you will be responsible for driving business growth through sales development and customer relationship management. As a Business Growth Representative at Forward March Inc., you will work closely with our sales team to identify and pursue new business opportunities and build strong relationships with existing...


  • Houston, Texas, United States UniFirst Full time

    Unlock Your Earning PotentialAs a highly motivated Outside Sales Representative, you will play a key role in driving business growth and revenue for UniFirst. With a strong focus on sales performance and customer relationships, you will have the opportunity to excel in this dynamic industry.About UniFirstUniFirst is a leading provider of garment services,...


  • Houston, Texas, United States Empire Auto Parts, LLC Full time

    Empire Auto Parts, LLC is seeking a motivated Territory Sales Representative to drive revenue growth in assigned territories. This role requires a strong work ethic, excellent interpersonal skills, and the ability to navigate a high-paced environment.Key ResponsibilitiesDevelop and execute customer contact strategies to increase sales and service...


  • Houston, Texas, United States FAIZON GLOBAL INC Full time

    Company Overview: At Faizon Global, we are committed to delivering exceptional customer experiences and driving sales growth. Our primary retail partners benefit from our ability to boost client sales, raising revenue and setting off a chain reaction of success.We are currently seeking a Customer Growth Advocate to join our team in Houston, TX. In this role,...


  • Houston, Texas, United States FAIZON GLOBAL INC Full time

    Job OverviewFaizon Global Inc. is a leading retailer seeking a talented Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be responsible for delivering exceptional customer service, meeting sales targets, and exceeding customer expectations.About the RoleThis is an excellent opportunity for a...


  • Houston, Texas, United States Vitalus Health LLC Full time

    Sales Manager PositionExpected Salary: $120,000 - $150,000 per yearVitalus Health LLC OverviewWe're a dynamic company that's transforming the sleep technology landscape. As a Sales Manager, you'll play a vital role in driving our sales efforts and contributing to our mission to improve human well-being.Job Key HighlightsSales Growth: Drive revenue growth and...


  • Houston, Texas, United States Interglass Corp Full time

    We are seeking a skilled sales professional to join our team as an Inside Sales Representative at Interglass Corp, the leading glass distributor in South Florida. This role offers a competitive salary of $72,500 per year, plus quarterly bonuses and a comprehensive benefits package.Key ResponsibilitiesGrowing sales with current customers and new leads in...


  • Houston, Texas, United States State Farm Agency - Houston Full time

    State Farm Agency - Houston is seeking a skilled Bilingual Customer Service Representative to join our team. This position focuses on providing exceptional customer service for a well-established State Farm Agent.We offer a competitive salary, with an estimated annual compensation of $45,000-$60,000 depending on experience and qualifications. In addition to...


  • Houston, Texas, United States Interglass Corp Full time

    **Grow Your Career with Interglass Corp**We are a dynamic and innovative company looking for a skilled Inside Sales Representative to join our team. As a critical member of our sales team, you will be responsible for driving business growth by developing strong relationships with customers and identifying new sales opportunities.Salary: $25 per hour +...


  • Houston, Texas, United States Chick-fil-A Full time

    As a Customer Service Representative at Chick-fil-A, you will play a vital role in ensuring that every guest leaves with a smile. This is an hourly position with opportunities for advancement and increased salary. Our team members are the face of our brand, providing exceptional service to customers in a fast-paced environment. We offer flexible hours to...


  • Houston, Texas, United States Felicia Olowu - State Farm Agent Full time

    About the JobWe are seeking a Customer Success Associate to join our team at Felicia Olowu - State Farm Agent. In this role, you will be responsible for developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and services. You will also receive a competitive salary plus commission/bonus, paid time off,...