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Technical Support Specialist II, OTS

2 months ago

Johnston, United States Amazon Services LLC Full time
About Operations Technology Solutions (OTS)

Operations is fundamental to Amazon's mission, recognized for its efficiency, precision, and outstanding service. OTS delivers comprehensive IT assistance to Amazon Operations. We are looking for proactive individuals ready to embrace new challenges.

Position Overview

In the role of IT Support Associate II, you will address technical challenges within Amazon operations facilities across various technical domains.

Key Responsibilities:

  • Managing, maintaining, and troubleshooting IT assets.
  • Processing support inquiries and protocols.
  • Contributing to the training of new employees.
  • Engaging in ongoing education of emerging technologies.
  • Providing support to clients across multiple locations.
  • Traveling locally or regionally to assist clients.

MINIMUM QUALIFICATIONS

  • At least 1 year of experience in supporting Windows, Mac, or Linux systems.
  • Proven experience in diagnosing computer system issues.
  • Experience in maintaining IT equipment.
  • High school diploma or equivalent.

PREFERRED QUALIFICATIONS

  • Certifications such as CompTIA A+, Network+, Cisco/CCNA, Linux, or Microsoft hardware.
  • Experience in a fast-paced environment with a strong focus on customer service.