Customer Service Associate

3 weeks ago


Jonesboro, Arkansas, United States Zaxby's Full time

Join the Zaxby's Team as a Customer Service Associate - Competitive Pay Starting at $12 per hour

Are you passionate about delivering exceptional service? Do you thrive in a vibrant and supportive work environment? If yes, this role may be the perfect fit for you

Zaxby's is a renowned American fast casual dining chain celebrated for its delectable chicken wings, chicken fingers, sandwiches, and salads. With a strong presence across the South, Zaxby's is a beloved brand. We are part of 1788 Chicken, an independent franchisee that operates multiple Zaxby's locations.

Position Overview

As a Customer Service Associate at Zaxby's, you will be the welcoming face for our guests, ensuring they have a delightful dining experience. Your duties will encompass taking and processing orders, managing transactions, maintaining cleanliness in the dining area, and providing outstanding service by adhering to our operational standards with enthusiasm.

Job Qualifications

  • Must be at least 16 years old
  • Willingness to work a minimum of 9 hours weekly

Benefits:

  • Enjoy a 50% discount on meals during your shifts, and 25% off when off duty for employees
  • Flexible scheduling to fit your lifestyle
  • Opportunities for career advancement
  • Employee referral bonuses and additional incentive programs
  • Recognition programs such as Employee of the Month and quarterly bonuses
  • A fun and dynamic work atmosphere
  • Chances to learn and acquire new skills

Responsibilities:

  • Deliver friendly and enthusiastic service to all patrons
  • Welcome and thank guests as they arrive and depart
  • Provide detailed explanations of menu items, address inquiries, and offer recommendations
  • Accurately input and fulfill guest orders
  • Process cash transactions, operate cash registers, and maintain accurate receipts
  • Ensure a clean, safe, and inviting environment
  • Maintain cleanliness in guest areas, including dining spaces, counters, and restrooms
  • Restock paper goods, condiments, and beverages as needed
  • Properly package and present guest orders
  • Complete other assigned tasks as required

Capabilities Requirement:

  • Ability to sit, stand, and walk for extended periods
  • Occasional bending, stooping, or climbing may be necessary
  • Frequent lifting, pushing, pulling, and carrying of items up to 50 pounds
  • Continuous use of hands and wrists for grasping and fine motor tasks
  • Strong communication skills in speaking, reading, and writing
  • Ability to observe and respond to the surroundings
  • Comfortable working in a fast-paced environment with varying temperatures
  • Safe operation of restaurant equipment, including knives and fryers

If you are eager to become a part of the Zaxby's family and embark on a rewarding career, we look forward to meeting you



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