Customer Service and Sales Specialist

2 weeks ago

Jonesboro, Arkansas, United States Arvest Bank Full time
Location: Remote options available after initial training period.

Hours:
Flexibility required Monday through Friday from 7am to 8pm and rotating Saturdays from 8am to 5pm.

Compensation is determined by various factors including the candidate's relevant experience and skills.

Arvest Bank provides a comprehensive benefits package, including health, life, financial, and wellness benefits. For detailed information about benefits, please refer to the company resources.

POSITION SUMMARY:

The Sales and Support Representative acts as the primary contact for customers, handling inquiries, providing information, and resolving issues.

Representatives are expected to engage with customers and maintain the high standards of service expected at Arvest Bank in a dynamic call center setting.

A personable and proactive Representative will assess customer needs, clarify details, investigate issues, and offer solutions or alternatives while identifying opportunities to promote banking products.

In this role, you should be organized, possess strong communication skills, and be adept at navigating multiple software platforms while interacting with customers.

You should also be comfortable discussing additional products and services that may benefit the customer and initiating conversations about their advantages.

Upon completion of paid training, you will work both independently and collaboratively to achieve personal and team objectives.

KEY RESPONSIBILITIES:

Deliver exceptional customer service by demonstrating genuine friendliness, which includes promptly answering calls and consistently exhibiting courtesy and concern while responding to inquiries.

Handle customer inquiries by adhering to proper telephone protocols, verifying accounts, utilizing various banking systems to access customer information, and ensuring timely resolution of requests or complaints.

Clearly explain bank policies and procedures with patience and professionalism.

Complete necessary documentation to fulfill customer requests and collaborate with internal teams to ensure customer satisfaction.

Escalate complex inquiries to the appropriate department when necessary.

Maintain a comprehensive understanding of all bank products and services, and proactively promote additional services to customers by recognizing opportunities and educating them about enhancements or new offerings.

Assist branch staff by processing customer requests as needed.

Adhere to bank policies, regulations, and compliance programs relevant to your role, including completing required training and reporting any known violations or suspicious activities.


TEAM ACCOUNTABILITIES:
Support and uphold the Arvest Mission Statement.
Adhere to the Arvest Code of Ethics and ensure confidentiality of sensitive information.

Foster a collaborative environment with colleagues to ensure efficient operations and high-quality service.

Contribute ideas and suggestions aimed at improving profitability and operational efficiency.

Exhibit professionalism at all times.


QUALIFICATIONS:
To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. The following qualifications are representative of the skills and abilities required:

EDUCATION AND EXPERIENCE:
High School Diploma or GED required.
Minimum of 1 year of customer service experience required.
Experience with multiple software systems required.
Experience in cross-selling, retail, or consumer sales preferred.
Call center experience preferred.
Banking experience preferred.

SKILLS AND ABILITIES:
Must be punctual, maintain regular attendance, and work on-site.
Ability to collaborate effectively with diverse personalities and communication styles.
Provide courteous customer service regardless of customer demeanor.
Ability to multitask and work in a fast-paced environment.
Flexibility to rotate job responsibilities as needed.
Willingness to occasionally work overtime.
Ability to manage multiple and changing priorities.
Effective verbal communication with colleagues.
Proficient in operating telephones, scanners, copiers, and FAX machines.
Ability to travel occasionally for meetings as required.
Proficient in using a personal computer for documentation and reporting.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made for qualified individuals with disabilities.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and communicate effectively.

The associate may occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate may occasionally lift or move up to 25 pounds.
Specific vision abilities required include close, distance, and color vision with the ability to adjust focus.

Travel may be required occasionally within the US, including overnight travel.


WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate may encounter while performing the essential functions of this job.

Reasonable accommodations may be made for qualified individuals with disabilities.
The noise level in the work environment is typically moderate.

COMPENSATION:
$20.05 per hour

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