Customer Service Representative

10 hours ago


Jonesboro, Arkansas, United States PNC Full time
Job Description

PNC is seeking a skilled Teller to join our Retail Branch organization. As a key member of our team, you will provide exceptional customer service, accurately process customer banking transactions, and develop banking product referral opportunities through strong customer relationship skills.

Key Responsibilities
  • Deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
  • Process a variety of customer interactions, including banking transactions and product referrals.
  • Educate customers on alternatives available for their financial interactions and identify banking opportunities during customer interactions.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Apply product and procedural knowledge to solve customer's problems and adhere to all policies and procedures.
Requirements
  • Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Managing Risk: Assessing and effectively managing all of the risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, and more.



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