Insurance Customer Care Specialist
2 weeks ago
At Michelle Wenzel Allstate Insurance, we are dedicated to delivering exceptional service to our clients. As a Licensed Insurance Customer Service Representative, you will be instrumental in providing personalized support and guidance to our valued customers.
We pride ourselves on fostering a collaborative and welcoming environment where every team member contributes to our mission of excellence. This role is ideal for individuals who are enthusiastic about customer service and wish to make a significant difference in a supportive team setting.
Compensation and Benefits
Competitive Hourly Wage + Commission + Performance Bonuses
Generous Paid Time Off (PTO)
Comprehensive Health Coverage
Evenings Off
Monday to Friday Work Schedule
Hands-on Training Provided
Opportunities for Career Advancement
Key Responsibilities
Client Support: Act as a knowledgeable and approachable resource for clients, addressing inquiries and resolving issues efficiently.
Policy Management: Assist clients with modifications to their policies, billing inquiries, and claims processing to ensure a smooth customer experience.
Insurance Consultation: Provide clients with insights on insurance coverage options, empowering them to make informed choices that suit their needs and financial situation.
Record Keeping: Ensure accurate documentation of client interactions, policy information, and claims for compliance and future reference.
Qualifications
Licensing: A valid Wisconsin Property & Casualty License is mandatory.
Customer Service Expertise: A strong focus on customer service with excellent problem-solving skills and empathy.
Communication Skills: Outstanding verbal and written communication abilities to effectively engage with clients and colleagues.
Attention to Detail: A meticulous approach to ensuring accuracy in all client interactions.
Team Collaboration: Ability to work well with others and positively contribute to team dynamics.
Professional Conduct: Maintain a professional image and represent the agency positively at all times.
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