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Insurance Operations Coordinator
2 weeks ago
We are looking for a detail-oriented and experienced Insurance Operations Coordinator to become a vital part of our dedicated team. This essential position focuses on ensuring the precision and effectiveness of our insurance policy management and billing processes. As an Insurance Operations Coordinator, your primary responsibilities will include overseeing policy transactions, reviewing and applying premium payments, and efficiently addressing inquiries from both sales representatives and clients.
The ideal candidate will possess extensive experience, a strong analytical approach, and a dedication to providing exceptional customer service. This role offers a clear path for career progression and professional development within our organization.
This position provides an exciting opportunity to contribute to a successful organization recognized as a top workplace. If you are seeking a role where you can have a significant impact and advance your career, we encourage you to consider this opportunity.
You will be part of a collaborative team environment, with the potential for hybrid work arrangements after establishing your role.
Compensation:$45,000-$60,000 annually, depending on experience.
Key Responsibilities:- Manage policy transactions by reviewing new business, modifications, and renewals in accordance with established protocols.
- Review and apply premium payments while reconciling accounts.
- Accurately fulfill service requests, ensuring timely entry of information into the appropriate systems.
- Collaborate with underwriting personnel to address coverage inquiries.
- Respond to inquiries from agents, agent assistants, clients, and third parties regarding policies or billing through various communication channels, ensuring professionalism and accuracy.
- Maintain productivity and quality standards by working closely with your manager to understand operational processes.
- Demonstrates reliability and follow-through on commitments.
- Exhibits a positive and proactive attitude.
- Takes accountability for decisions and actions.
- Establishes and nurtures effective relationships with both internal and external customers.
- Approaches tasks efficiently, with a focus on continuous improvement.
- Possesses a solid understanding of basic accounting principles and proficient PC skills.
- Exhibits strong written and verbal communication abilities, including excellent telephone etiquette.
- Participation in industry-related programs is preferred.
- Bilingual skills (Spanish, Hmong, etc.) are advantageous.
- Holds substantial functional and technical knowledge of insurance processing and billing.
- Minimum of 5 years of office experience, ideally in property and casualty insurance.
What You Will Appreciate About Rural Mutual Insurance:
We have cultivated a welcoming workplace with friendly and professional leadership. Our commitment to our staff, agents, and clients is paramount. We are passionate about delivering outstanding customer service, preserving industry knowledge, and making a meaningful impact through our work.
We prioritize a healthy work/life balance and offer a competitive and comprehensive benefits package, including health, dental, life, LTD, and vision insurance, along with an employee bonus plan, matching 401k plan, and generous time-off benefits.
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