Customer Service Specialist

2 weeks ago


Madison, Wisconsin, United States Americollect Full time

Position Overview: The Customer Service Specialist plays a vital role in delivering exceptional phone support while managing payment collections for healthcare-related expenses. This position emphasizes the importance of building trust and fostering relationships within a collaborative team environment.

Work Environment: This position is available as a remote opportunity, allowing flexibility for individuals who prefer to work from home, while also offering the option to operate from our office.

Key Responsibilities:

  • Handle inbound and outbound calls to assist patients in settling their medical bills.
  • Provide tailored solutions and negotiate payment plans that consider the needs of all parties involved.
  • Gather and document essential patient information, including demographics and insurance details, using internal systems.
  • Utilize technology and online resources to address patient inquiries and resolve issues effectively.
  • Practice active listening to ensure clarity and understanding, while managing difficult conversations with empathy.
  • Inform patients about the healthcare revenue cycle and available repayment options to enhance their financial literacy.
  • Adhere to departmental guidelines and regulatory standards in all interactions.
  • Collaborate with colleagues to create a supportive and open work atmosphere.
  • Meet established performance metrics and expectations for the role.
  • Maintain confidentiality and integrity in all job functions.
  • Engage in ongoing professional development to align with team and organizational objectives.

Qualifications:

  • High School Diploma or GED is required.
  • Preferred experience includes at least one year in a customer service role.
  • Experience contributing to a team-oriented culture is advantageous.
  • Basic knowledge of contact center operations is preferred.
  • Familiarity with the collections sector, healthcare revenue cycle, and medical billing terminology is a plus.

Americollect is committed to providing equal employment opportunities and fostering a diverse workplace free from discrimination and harassment.



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